Outpatient Infusion Care Coordinator

Mohawk Valley Health System; City of Utica (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Mohawk Valley Health System in Utica, NY is seeking a Medical Office Coordinator to manage phone calls, appointments, authorizations, and provider schedules, acting as a vital link in the patient care team. The role requires medical terminology knowledge, strong organization, and the ability to forward clinical matters to appropriate staff, while ensuring accurate chart preparation and timely referrals.

This position supports daily operations in a busy office setting, with opportunities to

Qualifications

• Must have 1–2 years of experience in a healthcare-related setting.
• Ability to prioritize work and communicate effectively.
• Strong knowledge of medical terminology and understanding of clinical vs non-clinical matters.

Responsibilities

• Ensures charts, documents and clinical testing are prepared, coordinated and completed prior to patient’s next appointment.
• Works as a clerical member of the patient’s care team.
• Utilizes phone notes for all communication/documentation between self and patient.
• Answers phone calls professionally, referring calls to clinical staff when appropriate.
• Reviews schedule on daily basis identifying any problem areas and communicating to Practice Manager.
• Handles prior authorizations for all medications.
• Performs order entry and clarifies orders with providers.
• Retrieves records from all sources for follow up appointments.
• Faxes tests, records to providers/patients, signed orders, etc.
• Completes forms, obtains provider signatures, and sends to recipient.

Skills

Prioritize tasks

Effective communication

Healthcare environment experience

Education

High School Diploma or equivalent

Job description

Mohawk Valley Health System in Utica, NY is seeking a Medical Office Coordinator to manage phone calls, appointments, authorizations, and provider schedules, acting as a vital link in the patient care team. The role requires medical terminology knowledge, strong organization, and the ability to forward clinical matters to appropriate staff, while ensuring accurate chart preparation and timely referrals.

This position supports daily operations in a busy office setting, with opportunities to