Patient Care Navigator: Scheduling, Insurance & Support

Benchmark Physical Therapy; Spokane (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

PTO

Insurance

401k match

Competitive pay

Job summary

Upstream Rehabilitation is seeking a Patient Care Coordinator for our Spokane, WA clinics. You will greet patients, assist with insurance verification and referrals, and answer scheduling questions with a strong focus on customer service.

The role requires independent work, teamwork, and proficient computer skills. Prior healthcare and billing experience are strongly preferred, with opportunities for full-time growth and competitive compensation.

Qualifications

• Prior healthcare and billing experience strongly preferred.
• Knowledge of health insurance verification and authorizations.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment with attention to detail.

Responsibilities

• Greet patients and assist with insurance questions and referrals.
• Verify insurance coverage and obtain authorizations.
• Schedule new and recurring appointments and answer calls.
• Post charges into billing software and balance end-of-day.
• Maintain accurate patient records in the EHR system.

Skills

Positive attitude

Independence

Customer service

Multitasking

Detail oriented

Computer skills

Tools

EHR system

Billing software

Job description

Upstream Rehabilitation is seeking a Patient Care Coordinator for our Spokane, WA clinics. You will greet patients, assist with insurance verification and referrals, and answer scheduling questions with a strong focus on customer service.

The role requires independent work, teamwork, and proficient computer skills. Prior healthcare and billing experience are strongly preferred, with opportunities for full-time growth and competitive compensation.