Patient Care Coordinator

Benchmark Physical Therapy; Spokane (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

PTO

Insurance

401k match

Competitive pay

Job summary

Upstream Rehabilitation is seeking a Patient Care Coordinator for our Spokane, WA clinics. You will greet patients, assist with insurance verification and referrals, and answer scheduling questions with a strong focus on customer service.

The role requires independent work, teamwork, and proficient computer skills. Prior healthcare and billing experience are strongly preferred, with opportunities for full-time growth and competitive compensation.

Qualifications

• Prior healthcare and billing experience strongly preferred.
• Knowledge of health insurance verification and authorizations.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment with attention to detail.

Responsibilities

• Greet patients and assist with insurance questions and referrals.
• Verify insurance coverage and obtain authorizations.
• Schedule new and recurring appointments and answer calls.
• Post charges into billing software and balance end-of-day.
• Maintain accurate patient records in the EHR system.

Skills

Positive attitude

Independence

Customer service

Multitasking

Detail oriented

Computer skills

Tools

EHR system

Billing software

Job description

Integrity Rehab Group (IRG) is an industry leading therapy management company that partners with physician practices across the nation. IRG partners with Northwest Orthopaedics to offer exceptional outpatient orthopedic therapy services to the Spokane, WA community. We are looking for an energetic and motivated individual to fill our available Patient Care Coordinator position.

What is a Patient Care Coordinator?

• A Patient Care Coordinator is the first person to greet our patients, assisting with insurance, patient referrals, and scheduling questions.
• Our Patient Care Coordinators have excellent customer service skills and are capable of multitasking in a fast-paced environment. Attention to detail is crucial in this role to ensure our clinics operate with accuracy and efficiency.
• Patient Care Coordinators build strong patient rapport and help in the patient recovery process. This is reported to be one of their greatest job highlights.

Company Benefits :

• PTO, holiday pay, medical/dental/vision insurance, and more
• 401k match
• Competitive wages

Essential qualities of a Patient Care Coordinator:

• Great attitude and a desire to help others
• Ability to work independently and as a team
• Superior customer service and communication skills
• Ability to multitask and remain detail oriented
• Adaptable
• Appropriate computer skills

Job Duties Include:

• Working knowledge of our electronic health records system
• Navigating between multiple computer programs and web base portals
• Greeting patients in a friendly, supportive manner
• Answering incoming calls
• Scheduling new and reoccurring appointments
• Verifying insurance coverage and obtaining insurance authorizations
• Collecting patient payments and balancing end of day
• Post daily charges into billing software
• Manage insurance denials and accounts receivable
• Participating in training programs and staff meetings
• Prior healthcare and billing experience are strongly preferred.

Please do not contact the clinic directly.

This annual salary ranges within the specified amounts depending on experience, credentials, certifications, and other qualifications. Full-time positions may also have the opportunity to participate in bonus programs or other incentive plans.

Washington pay range

$19.50—$21 USD

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.