Care Navigator for Access & Social Services (Hybrid)

Callen Lorde; New York (NY); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical plan (low cost)

Dental insurance

Vision insurance

Life insurance

Short- and long-term disability

Flexible Spending Account

Tuition Assistance

Commuter benefits

Generous paid time off

403B retirement savings plan

Job summary

Callen-Lorde Community Health Center in Bronx, NY seeks a full-time Case Manager to reduce barriers to care and empower patients navigating health and social services. This grant-funded role coordinates education, follow-up, and care, linking patients with housing resources and benefits.

The position requires a high school diploma or GED (preferred), strong computer skills, and a patient-centered approach. Hybrid work options and a robust benefits package are included.

Qualifications

• High school diploma or GED preferred.
• In the absence of education credentials, experience in social services, case management, and/or health care will be considered.
• Strong computer competency, including knowledge of Electronic Medical Records, Computerized Appointment/Billing Programs and other Microsoft Office Programs.
• Strong customer service orientation.

Responsibilities

• Identify and help remove barriers that prevent patients from accessing timely and appropriate care.
• Support patient through education, follow-up, and care coordination.
• Encourage and track medical and specialist appointments to ensure continuity of care.
• Assist patients in achieving and maintaining stable housing by connecting them with appropriate housing resources and supports.
• Support public and private benefit navigation and maintenance, including referrals, renewals, and coordination with external agencies.
• Provide patients with education, tools, and resources that promote self-advocacy and informed decision-making.
• Serve as a liaison between patients, service providers, and social service organizations to ensure coordinated, patient-centered care.

Skills

Customer service

Communication

Care coordination

Microsoft Office

Teamwork

Education resources

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Callen-Lorde Community Health Center in Bronx, NY seeks a full-time Case Manager to reduce barriers to care and empower patients navigating health and social services. This grant-funded role coordinates education, follow-up, and care, linking patients with housing resources and benefits.

The position requires a high school diploma or GED (preferred), strong computer skills, and a patient-centered approach. Hybrid work options and a robust benefits package are included.