Patient Care Navigator: Elevate Clinic Flow & Care

Kroger; Holland (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Kroger is seeking a Patient Care Technician (PCT) to support clinical operations under the day-to-day guidance of the on-duty nurse practitioner/physician assistant. The role combines front-office duties with basic clinical tasks to maximize patient flow and deliver a stellar patient experience.

You will handle registrations, verify identities, collect payments, document in the EHR, assist with vitals, and help maintain a clean, survey-ready environment across clinic sites.

Qualifications

• High School Diploma or GED.
• Basic computer skills.
• Excellent administrative, communication, and organizational skill with high attention to detail.
• Basic math skills (i.e., counting, addition, and subtraction).
• Ability to work cooperatively in a fast-paced, team-based environment.
• Excellent customer service, organizational, and task-management skills.
• Any previous experience in retail, customer service, or healthcare.
• Knowledge of infection control practices.

Responsibilities

• Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation
• Greet any customers or potential patients while in the front area or near the clinic
• Clean and organize the clinic space daily, including taking out trash and logging supply orders
• Answer questions, following HIPAA guidelines while in the front area
• Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting room flow
• Complete the registration process, placing the patient under the respective scheduler book
• Verify the patient or responsible party's identity using a government-issued source
• Determine method of payment and collect payments and log in the EHR
• Collect the patient or responsible party's insurance information and log in the EHR
• Scanning documents or alert the provider if needed
• Escort the patient to the exam room and determine the patient's chief complaint
• Obtain vital signs and patient history and enter data in the EHR
• Continue to process patients in waiting following clinic flow
• Provide waiting patients guidance on registration, wait times, services, and payment methods
• Answer phones and complete daily patient callbacks per policy
• Participate in and prepare for off-site events as needed
• Put together weekly order supplies for provider's approval; prepare packages and mail for shipping
• If a float: travel to designated clinics within a specified geographic area
• Advanced PCTs may assist with specimen collection and report negative labs under provider direction

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Education

High School Diploma or GED

Job description

Kroger is seeking a Patient Care Technician (PCT) to support clinical operations under the day-to-day guidance of the on-duty nurse practitioner/physician assistant. The role combines front-office duties with basic clinical tasks to maximize patient flow and deliver a stellar patient experience.

You will handle registrations, verify identities, collect payments, document in the EHR, assist with vitals, and help maintain a clean, survey-ready environment across clinic sites.