Patient Care Navigator: Access & Support Leader

Utmb; Galveston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

UTMB Health in Galveston, Texas seeks a Patient Navigator at John Sealy Diagnostic Center to guide patients through their healthcare journey and reduce barriers to care.

You will coordinate appointments, explain procedures, connect patients with resources, document in EPIC, and collaborate with clinicians to promote timely follow-up and better outcomes.

This role emphasizes empathy, cultural competence, and effective communication within a fast-paced hospital setting.

Qualifications

• Equivalent combination of education and experience relevant to the role may be considered.
• Experience with care coordination and patient navigation is preferred.
• Proficient in using electronic health records and scheduling platforms.

Responsibilities

• Assess patients in person or by phone to identify barriers to care.
• Schedule appointments, procedures, and follow-ups across departments.
• Explain procedures and provide guidance to patients and families.
• Liaise between patients, providers, and staff to resolve issues.
• Review referrals and documentation for completeness.
• Connect patients to community resources and support services.
• Document in electronic health records to ensure continuity of care.
• Advocate for patient rights in a culturally sensitive, patient-centered manner.
• Collaborate with interdisciplinary teams to develop care plans.
• Participate in performance improvement and stay updated on policies.

Skills

Care coordination

Communication

Empathy

Team collaboration

Cultural competence

Education

Education/Experience equivalent

Tools

EPIC

Scheduling systems

MS Office

Job description

UTMB Health in Galveston, Texas seeks a Patient Navigator at John Sealy Diagnostic Center to guide patients through their healthcare journey and reduce barriers to care.

You will coordinate appointments, explain procedures, connect patients with resources, document in EPIC, and collaborate with clinicians to promote timely follow-up and better outcomes.

This role emphasizes empathy, cultural competence, and effective communication within a fast-paced hospital setting.