Patient Care Navigator

Rendr; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k match

Paid Time Off

Paid Holidays

Commuter Benefits

HSA/FSA/Dependent Care

Job summary

Rendr in New York invites a dedicated Patient Care Navigator to join our team serving the Asian community across 100+ offices. You will coordinate patient services, verify insurance, and help schedule providers while maintaining accurate EMR records.

The role emphasizes compassionate communication, collaboration with reception and clinicians, and timely follow-ups on treatment plans. Eligible candidates have 1 year medical practice experience, strong data entry skills, and bilingual

Qualifications

• High School Diploma or equivalent; bachelor’s degree preferred.
• 1 year of work experience in a medical practice; mental health experience a plus; knowledge of medical terminology.
• Excellent verbal and interpersonal communication skills.
• Ability to multi-task and use multiple systems including MDLand; familiarity with EMR data entry and retrieval.
• Ability to work under pressure.
• Customer service orientation with caring, kind, and passionate demeanor.
• Bilingual in English and Chinese (Mandarin or Cantonese) required.

Responsibilities

• Follows the practice protocol, coordinates patient services for patient member as needed, ensure they receive comprehensive and personalized care.
• Conducts initial screening and brief assessment with patient on phone encounters under physician guidelines; maintains documentation of all patient encounters in the EMR system.
• Collaborates with medical receptionist to verify patient’s insurance eligibility and benefits and organizes schedules for providers to meet patients.
• Requests and obtains medical records of patient members from various internal and external parties, including but not limited to, primary care providers, specialists, hospitals and pharmacies.
• Scans, uploads, and attach documents to patient charts correctly, assists to maintain the accuracy of patient information in the EMR system.
• Follows up with patient to monitor condition and adherence to treatment plans under physician guidelines. Reports to providers with patients’ progress.
• Facilitates smooth and effective daily communication between the patient, family members, and healthcare providers to ensure patient satisfaction and quality of care.
• Supports patient care by e.g. generating patient letters and referral letters, filling out forms for special services etc.
• May assist to address patient’s medical inquiries, medication concerns and complaints under physician guidelines.

Skills

Verbal communication

Interpersonal skills

Customer service

Multi-tasking

Pressure tolerance

Bilingual English-Chinese

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

MDLand

EMR systems

Job description

Discover Better Health Careers with Rendr!

Who We Are

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

Why Join Rendr?

• Opportunities for professional growth and development.
• Competitive salary and benefits package. (Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Benefits We Offer: (eligibility based on hours with Rendr)

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account

Position: Patient Care Navigator

Job Responsibility

1. Follows the practice protocol, coordinates patient services for patient member as needed, ensure they receive comprehensive and personalized care.
2. Conducts initial screening and brief assessment with patient on phone encounters under physician guidelines; maintains documentation of all patient encounters in the EMR system.
3. Collaborates with medical receptionist to verify patient's insurance eligibility and benefits and organizes schedules for providers to meet patients. Ensure patients receive a caring service in a timely manner.
4. Requests and obtains medical records of patient members from various internal and external parties, including but not limited to, primary care providers, specialists, hospitals and pharmacies. Track controlled substance medication history.
5. Scans, uploads, and attach documents to patient charts correctly, assists to maintain the accuracy of patient information in the EMR system.
6. Follows up with patient to monitor condition and adherence to treatment plans under physician guidelines. Reports to providers with patients’ progress.
7. Facilitates smooth and effective daily communication between the patient, family members, and healthcare providers to ensure patient satisfaction and quality of care.
8. Supports patient care by e.g. generating patient letters and referral letters, filling out forms for special services etc.
9. May assist to address patient’s medical inquiries, medication concerns and complaints under physician guidelines.

Min Requirements

1. High School Diploma or equivalent, bachelor’s degree preferred
2. 1 year of work experience in a medical practice, mental health experience is a plusKnowledge in medical terminology
3. Excellent verbal and interpersonal communication skills
4. Demonstrated ability to multi-task and use multiple systems, including MDLand, familiarity with data entry and retrieval in Electronic Medical Records (EMR) systems
5. Able to work with pressure
6. Customer service orientation, always shows care, kind and passionate personality
7. Bilingual in English and Chinese (Mandarin or Cantonese) is required

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.