Medical Receptionist

Rendr; New York (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with Company Match

Paid Time Off

Paid Holidays / Floating Holidays

Commuter Benefits

Health Savings/ Flexible Spending / Dn

Job summary

Rendr is seeking a friendly Medical Receptionist in New York City to create a warm first impression for patients while delivering excellent customer service throughout visits.

You will greet and direct patients, schedule appointments, verify insurance, and handle check-ins, copays, and secure data with care across multiple offices. The role requires bilingual English/Chinese communication and strong organizational skills.

Qualifications

• Highschool diploma or equivalent preferred.
• Bilingual in English and Chinese is required.
• Demonstrates excellent verbal, written, and interpersonal skills.
• Shows accountability and dedication to patient satisfaction and safety.
• Flexible to work in multiple office locations.
• Ability to work independently and in a team.
• Strong organizational skills and prioritization.
• Familiarity with EMR systems is a plus.

Responsibilities

• Greet patients warmly and direct them as they enter the practice.
• Schedule new and follow-up appointments; coordinate with providers.
• Process insurance information and collect copays accurately.
• Check-in patients and assist with paperwork as needed.
• Explain insurance benefits and escalate to Billing as required.
• Check and prepare lab or imaging reports when needed.
• Verify patient information and update records.
• Make follow-up reminder calls to patients.
• Answer phones and handle inquiries promptly and professionally.
• Assist patients in distress and respond to emergencies.
• Handle confidential patient data appropriately.
• Perform other duties as assigned by the office manager.

Skills

Bilingual English/Chinese

Verbal and written communication

Interpersonal skills

Accountability

Patient safety orientation

Adaptability across offices

Team and independent work

Time management

Education

Highschool diploma or equivalent

Tools

EMR system familiarity

Job description

Discover Better Health Careers with Rendr!

Who We Are

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

Why Join Rendr?

• Opportunities for professional growth and development.
• Competitive salary and benefits package. (Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Benefits We Offer: (eligibility based on hours with Rendr)

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account

Job Overview

Medical receptionists are responsible for providing a great first impression of Rendr by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.

Essential Functions

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage and escal questions to Billing Team when appropriate.
• Check/prepare lab or imaging reports.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow-up reminder calls to patients when needed.
• Answer phone calls and handle all inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.
• Handle sensitive and confidential patient data appropriately.
• Other related duties as assigned by office manager.

Qualifications

• Highschool diploma or equivalent preferred.
• Bilingual in English and Chinese required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability and flexibility able to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with ability to manage competing priorities.
• EMR system familiarity preferred.

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

JOB CODE: 1001148