Medical Receptionist - Part Time

Rendr; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

401k with Company Match

Paid Time Off

Paid Holidays/ Floating Holiday(s)

Commuter Benefits

HSA/FSA/ Dependent Care Account

Job summary

Rendr in New York City is seeking a friendly Medical Receptionist to welcome patients and support a busy practice across multiple offices. You will check in patients, verify insurance, schedule appointments, and handle inquiries with professionalism.

The role requires a high school diploma, bilingual English/Chinese, excellent communication, and the ability to work independently or as part of a team. Prior EMR familiarity is a plus, and a commitment to patient satisfaction is essential.

Qualifications

• Highschool diploma or equivalent preferred.
• Bilingual in English and Chinese required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability and flexibility able to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with ability to manage competing priorities.
• EMR system familiarity preferred.

Responsibilities

• Warmly greet and direct patients, vendors, and visitors entering the practice.
• Schedule new appointments and coordinate follow-up visits.
• Process insurance information to determine eligibility and collect copays.
• Check-in patients and assist with paperwork as needed.
• Escalate questions about benefits to Billing Team when appropriate.
• Prepare and check lab or imaging reports as needed.
• Verify patient information and update records.
• Make follow-up reminder calls to patients.
• Answer calls and handle inquiries promptly and professionally.
• Assist patients in distress and respond to emergencies.
• Maintain confidentiality of patient data.
• Perform other duties as assigned by the office manager.

Skills

Bilingual: English/Chinese

Customer service

Office administration

EMR familiarity

Education

High School Diploma or equivalent

Job description

Discover Better Health Careers with Rendr!

Who We Are

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

Why Join Rendr?

• Opportunities for professional growth and development.
• Competitive salary and benefits package.(Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Benefits We Offer: (eligibility based on hours with Rendr)

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account

Job Overview

Medical receptionists are responsible for providing a great first impression of Rendr by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.

Essential Functions

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage and **escalate** questions to Billing Team when appropriate.
• Check/prepare lab or imaging reports.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow-up reminder calls to patients when needed.
• Answer phone calls and handle all inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.
• Handle sensitive and confidential patient data appropriately.
• Other related duties as assigned by office manager.

Qualifications

• Highschool diploma or equivalent preferred.
• Bilingual in English and Chinese required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability and flexibility able to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with ability to manage competing priorities.
• EMR system familiarity preferred.

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to reviewing your application and exploring the possibility of you joining our team!