Patient Experience Navigator

Advocate Health; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health in Charlotte, NC seeks a Unit Secretary to support patient intake and front-desk operations. The role emphasizes accurate patient identification, clear communication, and adherence to privacy and regulatory requirements. You will coordinate with the care team, reference resources for patient financial services when needed, and help maintain a compassionate, organized environment for patients and families.

Qualifications

• High school diploma or GED required.
• Experience in a healthcare setting or as a Unit Secretary preferred.
• Knowledge of medical terminology.

Responsibilities

• Reviews and documents patient identification and places armbands on patients arriving for care.
• Uses effective communication with patients, visitors, co-workers, management and physicians while directing information with patient identifiers.
• Maintains HIPAA, CMS and Medicare/Medicaid compliance in registration and information flow.
• Provides continuity in departmental operations.
• Refers patients to PFRS when necessary.
• Directs patients to Drug List Techs for medication updates before surgery as needed.
• Provides age/developmental appropriate care when assisting families, patients and visitors.
• Helps staff in delivering a caring, compassionate environment.

Skills

Communication skills

Medical terminology

Customer service

Interpersonal skills

Education

High school diploma or GED

Tools

WakeOne

Job description

Advocate Health in Charlotte, NC seeks a Unit Secretary to support patient intake and front-desk operations. The role emphasizes accurate patient identification, clear communication, and adherence to privacy and regulatory requirements. You will coordinate with the care team, reference resources for patient financial services when needed, and help maintain a compassionate, organized environment for patients and families.