Patient Care Manager, Endoscopy

St. Luke’s University Health Network; Bethlehem (Northampton County); On-site; USD 120,000 - 150,000; Full time

Job summary

St. Luke's University Health Network in Bethlehem seeks a Patient Care Manager to oversee department-level patient care, safety and efficiency.

You will supervise daily operations, integrate planning and budgeting with hospital leadership, and drive performance improvement and regulatory compliance. Applicants should have RN licensure in PA, a nursing degree, and at least three years of leadership experience, with a preference for a Master’s degree.

Qualifications

• RN license to practice in Pennsylvania or endorsed licensure in progress.
• Graduate of an accredited professional nursing program.
• Minimum of three years clinical leadership experience.
• Strong interpersonal and communication skills.

Responsibilities

• Assume 24-hour responsibility and accountability for care planning and supervision.
• Develop and evaluate short- and long-range performance goals for the department.
• Implement policies and ensure clinical practice standards are met.
• Analyze unit performance data and manage budgets collaboratively.
• Select, motivate, and retain staff; lead recognition initiatives.
• Grow staffing to meet patient needs while controlling costs.
• Maintain departmental records for regulatory purposes; participate in councils.

Skills

Leadership

Staff development

HR management

Financial management

Patient safety

Education

Bachelor of Nursing

Registered Nurse license (PA)

Master’s degree preferred

Tools

Electronic Health Records

Microsoft Office

Job description

St. Luke's is proud of the skills, experience, and compassion of its employees. The Patient Care Manager is responsible for the quality, safety, and efficiency of patient care providers in the assigned department(s). This role includes functional responsibility for the day‑to‑day operation of all components of the department(s) and integration into the hospital’s network, personnel, planning, budgeting, marketing, clinical review, and committee structure. The Manager assumes a leadership role in planning for the department(s) including personnel, performance improvement, patient safety, regulatory compliance, programs/services, and physical plant issues.

Job Duties and Responsibilities

• Assume 24‑hour responsibility and accountability for planning, organizing, and supervising care necessary to assure patient safety and meet the needs of patients served by the assigned department(s).
• Perform direct administrative functions for the assigned department(s).
• Develop, implement, and evaluate short‑ and long‑range performance improvement and operational goals and objectives for the department(s).
• Implement policies, procedures, rules, regulations, and recommended practices, and ensure that clinical practice standards are met.
• Analyze and respond to unit‑specific performance, outcome, and financial data.
• Develop capital and operational budgets in collaboration with Finance, hospital, and Service line leadership.
• Select, motivate, and retain staff; initiate a formal recognition plan.
• Develop and evaluate staffing based on patient care needs while maintaining costs within budget.
• Maintain departmental records for administrative and regulatory purposes.
• Facilitate unit‑based councils, participate in network councils, lead projects for performance improvement, and organize monthly staff and committee meetings.
• Enhance job knowledge by staying current with trends in the health‑care industry and specialty areas.
• Work closely with appropriate medical staff leadership to develop and attain departmental goals.
• Promote an environment that fosters inquiry, creative thought, evidence‑based practice initiatives, and staffing competency development.
• Review staff performance, assure competency, and initiate remedial actions when appropriate.

Physical and Sensory Requirements

Sit up to 2 hours per day; 1 hour at a time. Stand for up to 10 hours at a time; 3 hours at a time. Walk 6 hours per day; 10 minutes at a time. Consistently lift and carry objects up to 10lbs. Frequently push objects up to 10lbs. Occasionally lift and carry objects up to 50lbs. Frequently stoop and bend. Occasionally squat. Frequently reach above shoulder level. Must be able to hear normal conversation and see general, near, far, color, and visual monotony.

Education

• Graduate of an accredited professional nursing program.
• Registered Nurse with a current license to practice in Pennsylvania or seeking licensure through endorsement.
• Bachelor of Nursing preferred; required if not already attained within 5 years of hire or promotion.
• Master’s degree preferred.

Training and Experience

• Minimum of three (3) years clinical experience with demonstrated leadership abilities.
• Sound clinical knowledge in the area to be managed.
• Strong interpersonal skills.
• Demonstrated ability in Human Resources and Financial Resource Management.
• Current BLS certification.
• Basic computer skills.

St. Luke's University Health Network is an Equal Opportunity Employer.