Patient Concierge, Obgyn

St. Luke's University Health Network; Lansdale (Montgomery County); In loco; USD 32.000 - 40.000; Tempo pieno

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Equal Opportunity Employer

Descrizione del lavoro

St. Luke’s University Health Network in Lansdale is seeking a Patient Concierge to act as a passionate patient advocate, delivering a unique, patient-centric experience and supporting practice-based administrative and patient services.

The role involves greeting patients, assisting with check-in/check-out, scheduling, MyChart education, and coordinating with the Access Center and care team to address time-sensitive needs.

Competenze

• High School graduate or equivalent required.
• Minimum one year practice-based experience or in a healthcare setting preferred.
• Excellent communication and customer service skills.
• Ability to multitask in a busy clinical environment.

Mansioni

• Engages patients in a polite, prompt, and compassionate manner during all interactions.
• Performs clerical tasks including check-in/check-out, scheduling, and patient inquiries.
• Delivers waiting room concierge service and assists with kiosk check-in.
• Supports mail, deliveries, and cash handling; scans incoming faxes.
• Coordinates with Access Center and care team for time-sensitive requests.
• Maintains patient-centric, solution-oriented approach with other departments.

Conoscenze

Excellent communication

Customer service

Time management

Compassion and empathy

Computer skills

Regulatory compliance

Formazione

High School diploma or equivalent

Preferred administrative training

Strumenti

MyChart

Descrizione del lavoro

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care.

The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.

JOB DUTIES AND RESPONSIBILITIES:

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions




• Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests)




• Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process




• Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes




• Supports other practice-based team members by promptly addressing in-basket clerical pool messages




• Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests




• Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries




• Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments

PHYSICAL AND SENSORY REQUIREMENTS:

Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Requires continual use of fingers for patient care, writing and computer entry. Routinely uses upper extremities; occasional requirement to lift up to 25 pounds. Occasionally push carts with supplies up to 30 pounds. Occasionally push wheelchairs with patients weighing up to 325 pounds. Regularly requires ability to stoop, bend and reach above shoulder level. Requires ability to hear normal conversation and good general, near and peripheral vision.

EDUCATION:

High School graduate or equivalent required. Preference given to graduates of administrative training programs.

TRAINING AND EXPERIENCE:

Minimum one year practice-based experience or in a similar healthcare setting preferred. Customer Service experience preferred.

Competencies required:

• Excellent communication, facilitation, and presentation skills




• Focused on compliance




• Demonstrates continuous growth




• Quality-driven




• Service-oriented




• Excels at time management




• Ability to communicate to patients concisely and clearly




• Ability to listen, express compassion and empathy, and communicate with a patient centric mindset

St. Luke’s University Health Network is an Equal Opportunity Employer.