Senior Patient Representative

Tulane University Translational Science Institute; New Orleans (LA); On-site; USD 35,000 - 45,000; Full time

Job summary

Tulane University Translational Science Institute in New Orleans is seeking a Senior Patient Representative to lead front desk operations and enhance patient care services. The successful candidate will supervise staff, manage insurance verifications, and ensure high standards in customer service.

Applicants should possess a high school diploma, five years of administrative experience, and strong skills in communication and healthcare management. Join a dedicated team committed to promoting student health.

Qualifications

• Five years of previous administrative, clerical or customer service experience.
• 1 year of medical office experience.
• Five years of previous administrative or clerical experience in a healthcare setting.

Responsibilities

• Supervise front desk operations and patient representatives.
• Coordinate patient care with nurses and providers.
• Check out patients and ensure excellent customer service.

Skills

Knowledge of third-party billing and insurance

Strong written and verbal communications skills

Proficiency with Microsoft Office and database systems

Ability to maintain a professional manner in a patient care environment

Ability to supervise, lead, and motivate others

Competence in carrying out responsibilities independently

Education

High School diploma or equivalent

Partial college education or more

Tools

Microsoft Office

Job description

The Senior Patient Representative is part of the Tulane University Campus Health team of committed professionals dedicated to supporting and promoting student health and wellbeing as a core institutional value through a multidisciplinary, comprehensive approach. This senior patient representative position resides within the Health Center for Student Care and reports to the Director of Operations and Auxiliary Services. The individual serving in this role is responsible for front desk operations and supporting health insurance waiver program.

The senior patient representative contributes substantially to the ongoing integrity of clinic operations.

This position provides leadership and supervision of front desk patient representatives and greats patients and visitors upon arrival, enters and verifies insurance information, answers phones, schedules appointments, checks out patients after their visit, and provides excellent customer service. The Senior Patient Representative is responsible for coordination of patient care and collaborates with nurses and providers to maintain a consistently high standard of care.

Located in the unique and iconic city of New Orleans, Tulane is a highly regarded and selective independent research university, a member of the prestigious Association of American Universities (AAU), and offers undergraduate, graduate and professional degrees in the liberal arts, science and engineering, architecture, business, law, social work, medicine, and public health. Tulane University Campus Health is fully accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) and serves a student body of over 13,500.

Responsibilities

• Knowledge of third-party billing and insurance
• Strong written and verbal communications skills
• Proficiency with Microsoft Office and database systems
• Proficient in all use of software and hardware necessary for front desk operations
• Ability to maintain a professional manner in a patient care environment
• Ability to work cooperatively and effectively with a diverse population and colleagues
• Competence in carrying out responsibilities independently
• Ability to supervise, lead, and motivate others
• Ability to maintain confidentiality in all work performed

Qualifications

• High School diploma or equivalent
• Five years of previous administrative, clerical or customer service experience
• Partial college education or more
• 1 year of medical office experience
• Five years of previous administrative or clerical experience in a healthcare setting.