Patient Care Intake & Insurance Specialist

Rotech Healthcare Inc.; Mooresville (NC); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Generous paid time off

Medical, dental, vision coverage

Life insurance & disability

401(k) plan

Résumé du poste

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification.

You will be the first contact for patients and referral sources, handling intake, verification of insurance, and coordination of durable medical equipment and respiratory services. The role supports a fast-paced, patient-centered environment with opportunities to collaborate across teams, ensure accurate documentation, and provide high-quality service.

Qualifications

• Candidates may qualify through a combination of education, training, and relevant work experience that demonstrates the knowledge, skills, and abilities necessary to successfully perform the essential functions of the position.
• Any education requirements mandated by applicable federal, state, or local law, regulation, licensing requirement, or contract.

Responsabilités

• Be the first point of contact for patients and referral sources, ensuring accurate intake and insurance qualification.
• Verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Maintain organized records and referral logs in compliance with JCAHO and company standards.

Connaissances

Communication

Time management

Multitask

Problem solving

Attention to detail

Confidentiality

Teamwork

Independent work

Formation

High school diploma or GED

Experience in home healthcare or medical billing (preferred)

Outils

Outlook

Word

Excel

Description du poste

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification.

You will be the first contact for patients and referral sources, handling intake, verification of insurance, and coordination of durable medical equipment and respiratory services. The role supports a fast-paced, patient-centered environment with opportunities to collaborate across teams, ensure accurate documentation, and provide high-quality service.