Patient Care & Insurance Authorization Specialist

Upstream Rehabilitation; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Annual Charity Day

Medical, Dental, Vision, Life, Short//

Disability Insurance

3 weeks PTO + holidays

401K + company match

Job summary

Upstream Rehabilitation seeks an Insurance Authorization Specialist/Patient Care Coordinator in Cincinnati, OH. This entry-level role supports clinic growth, handles referrals, schedules visits, and ensures insurance authorizations are secured to prevent treatment interruptions.

The position emphasizes customer service, multitasking across computer systems, and collaboration with the Clinic Director to align with Upstream Rehabilitation’s mission and values.

Qualifications

• High School Diploma or equivalent.
• Communication skills - must be able to relate well to Business Office and Field leadership.
• Demonstrated ability to work independently while maintaining organization, accuracy and timely follow through.
• Excellent time management skills with the ability to prioritize tasks with minimal supervision.
• Self-motivated and proactive.
• As a member of a team, must possess efficient time management and presentation skills.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Customer Service.
• Obtain and manage insurance Authorizations for physical therapy.
• Effectively communicate with Clinical staff, physician offices and insurance carriers to ensure timely approval of services.
• Track Authorization status, expiration dates, visit counts and reauthorizations needs to prevent treatment interruption.
• Submit clinical documentation and supporting medical records to payers as required for authorization approval.
• Maintain accurate documentation in EMR and scheduling system regarding authorizations.
• Deliver excellent customer service by helping patients understand insurance requirements and authorization processes.
• Create an inviting clinic atmosphere.

Skills

Customer service

Time management

Organizational skills

Communication

Independent work

Education

High School Diploma or equivalent

Tools

Raintree

Job description

Upstream Rehabilitation seeks an Insurance Authorization Specialist/Patient Care Coordinator in Cincinnati, OH. This entry-level role supports clinic growth, handles referrals, schedules visits, and ensures insurance authorizations are secured to prevent treatment interruptions.

The position emphasizes customer service, multitasking across computer systems, and collaboration with the Clinic Director to align with Upstream Rehabilitation’s mission and values.