Patient Care Front Desk Specialist

MassGenics, Inc.; New York (NY); On-site; USD 30,000 - 36,000; Part time

Benefits offered by this job

Medical & pharmacy coverage

Dental/vision insurance

401(k)

HSA/FSA

Life Insurance

Short/Long-term Disability

Sick time

Paid leaves as required by law

EAP

Job summary

Innova Solutions is seeking a Medical Receptionist to join a client on a contract basis in Staten Island, NY. The role focuses on front-desk duties, appointment scheduling, and patient check-in/out within outpatient and behavioral health settings.

The ideal candidate has healthcare front desk experience, strong communication skills, and familiarity with EHR/EMR systems. Must be able to work in a fast-paced environment and handle co-pays and documentation efficiently.

Qualifications

• Customer service, front desk, or call center experience.
• Appointment scheduling and patient registration experience.
• Strong phone communication and interpersonal skills.
• Experience in healthcare, behavioral health, or outpatient clinic setting preferred.
• EHR/EMR experience preferred.
• Strong data entry, organizational, and multitasking skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to work in a fast-paced environment.
• Bilingual skills preferred but not required.
• Experience with Microsoft Teams, Zoom, and scheduling systems preferred.

Responsibilities

• Answer and return calls, schedule and confirm appointments.
• Check clients in and out, collect required documentation and co-pays.
• Maintain accurate client records; provide exceptional customer service for outpatient clinic and behavioral health programs.
• Support clinic operations by coordinating with providers.
• Document client interactions and ensure a smooth client experience.

Skills

Customer service

Front desk

Appointment scheduling

Patient registration

Phone communication

Healthcare experience

EHR/EMR experience

Data entry

Multitasking

Tools

Microsoft Office

Job description

Innova Solutions is seeking a Medical Receptionist to join a client on a contract basis in Staten Island, NY. The role focuses on front-desk duties, appointment scheduling, and patient check-in/out within outpatient and behavioral health settings.

The ideal candidate has healthcare front desk experience, strong communication skills, and familiarity with EHR/EMR systems. Must be able to work in a fast-paced environment and handle co-pays and documentation efficiently.