Patient Care Front Desk Associate – Medical Office & Benefits

EyeSouth Partners; Saint Augustine (FL); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Descripción de la vacante

EyeCenter of St. Augustine, part of EyeSouth Partners, seeks a Front Desk Associate to be the first point of contact for patients, handling check-in/out, calls, scheduling, and information provision in a medical facility.

You will verify documents, collect payments, and support smooth operations with accurate data entry. The role requires a High School diploma or equivalent and preferably 1 year of medical office experience, with strong reliability, customer service, and knowledge of HIPAA

Formación

• High School Diploma or the equivalent years related experience required.
• Nextech/ICP experience strongly preferred.
• Minimum of 1-year medical office experience strongly preferred.
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries.

Responsabilidades

• Greets patients warmly and verify appointment details.
• Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
• Books, confirms, and reschedules appointments.
• Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests.
• Collects co-payments and outstanding balances; documents in practice management system.
• Explains billing procedures.
• Maintains a clean, organized, and welcoming reception area for all patients and visitors.
• Addresses patient concerns professionally and respectfully.
• Attends daily huddle and regularly scheduled team meetings.

Conocimientos

Strong interpersonal and communication

Attention to detail

Basic understanding of healthcare pay

multitask in fast-paced env

HIPAA familiarity

Basic math and cash handling

Excellent customer service

Educación

High School Diploma or equivalent

Herramientas

Nextech/ICP

Descripción del empleo

EyeCenter of St. Augustine, part of EyeSouth Partners, seeks a Front Desk Associate to be the first point of contact for patients, handling check-in/out, calls, scheduling, and information provision in a medical facility.

You will verify documents, collect payments, and support smooth operations with accurate data entry. The role requires a High School diploma or equivalent and preferably 1 year of medical office experience, with strong reliability, customer service, and knowledge of HIPAA