Patient Care & Engagement Associate I

Eye Health America; Easley (SC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Short-term &

Long-term Disability

Job summary

Eye Health America is seeking a Patient Engagement Associate to provide exceptional customer service across scheduling inquiries and basic concerns. You will communicate through multiple channels, resolve issues, and ensure accurate information while maintaining HIPAA and privacy guidelines.

The role emphasizes strong communication, problem-solving, and teamwork, with a focus on delivering a positive patient experience through careful documentation and collaboration with internal teams.

Qualifications

• Excellent customer service and communication skills required.
• Ability to work as a team member and support colleagues.
• Manage multiple tasks simultaneously with organization.
• Strong active listening and note-taking abilities.
• Detail-oriented with careful records and follow-through.
• Respectful treatment of patients and co-workers.

Responsibilities

• Interact with customers via telephone, email, chat, SMS to address inquiries and provide information.
• Analyze customer concerns, troubleshoot problems, and coordinate with other teams as needed.
• Maintain understanding of doctors, services, and policies to offer accurate info.
• Record interactions and resolutions in practice management and EHR systems.
• Ensure adherence to HIPAA data privacy guidelines and company procedures.
• Gather and relay customer feedback to teams for service improvement.
• Aim to meet productivity, resolution, and customer satisfaction metrics.
• Maintain professionalism and courtesy in all interactions, even with upset customers.
• Collaborate with colleagues and supervisors over phone and chat to share best practices.

Skills

Customer service

Communication

Teamwork

Multitasking

Active listening

Attention to detail

Education

High school diploma or equivalent

Driver’s license

Job description

Eye Health America is seeking a Patient Engagement Associate to provide exceptional customer service across scheduling inquiries and basic concerns. You will communicate through multiple channels, resolve issues, and ensure accurate information while maintaining HIPAA and privacy guidelines.

The role emphasizes strong communication, problem-solving, and teamwork, with a focus on delivering a positive patient experience through careful documentation and collaboration with internal teams.