Patient Care & CPAP Setup Specialist

Total Respiratory; Omaha, Northern (NE, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Total Respiratory in Omaha is seeking a patient-focused intake and support associate for home respiratory equipment. You will guide patients through non-clinical CPAP setup, demonstrate operation, and help with appointment scheduling and documentation to ensure a positive patient experience.

You will collaborate with licensed clinicians and use manufacturer materials to educate patients, troubleshoot basic equipment, and assist with insurance verification and orders.

Qualifications

• High school diploma or equivalent required (healthcare degree optional).
• Prior DME intake, billing, or authorization experience preferred.
• 1–2 years in a medical office, DME company, or healthcare customer service preferred.
• Non-clinical CPAP setup experience preferred.
• Valid driver's license and reliable vehicle for delivery support.
• Familiarity with MS Office (Outlook, Word, Excel).

Responsibilities

• Welcome patients and guests, check-in for appointments, and manage a multi-line phone system.
• Provide basic CPAP equipment setup and demonstrate operation per instructions.
• Demonstrate turning device on/off, connecting accessories, humidifier refills, and filter replacements.
• Assist with mask sizing and fit using manufacturer templates and headgear adjustments.
• Explain device data, adherence information, and app usage to patients.
• Refer clinical questions to the licensed clinician; escalate issues as needed.
• Maintain accurate documentation of education, equipment issued, and required data.
• Support referrals, insurance verification, and billing information; assist with daily operations.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Flexibility

Education

High school diploma or equivalent

Associate or Bachelor’s degree in healthcare administration or business (preferred)

Tools

MS Office Suite (Outlook, Word, Excel)

Job description

Total Respiratory in Omaha is seeking a patient-focused intake and support associate for home respiratory equipment. You will guide patients through non-clinical CPAP setup, demonstrate operation, and help with appointment scheduling and documentation to ensure a positive patient experience.

You will collaborate with licensed clinicians and use manufacturer materials to educate patients, troubleshoot basic equipment, and assist with insurance verification and orders.