CPAP Equipment Concierge & Patient Support

Total Respiratory & Rehab; Omaha (NE); On-site; USD 32,000 - 46,000; Full time

Job summary

Total Respiratory & Rehab in Omaha is seeking an energetic, patient-focused team member to assist patients with home respiratory equipment questions and orders. You will guide patients through initial CPAP setup, provide hands-on demonstrations, and greet patients in person and on the phone to schedule appointments and maintain records.

Responsibilities include equipment setup, basic troubleshooting per manufacturer instructions, insurance verification, and collaboration with licensed clinicians

Qualifications

• High school diploma or equivalent required (associate or bachelor’s degree in healthcare administration or business is a plus).
• Prior DME intake, billing, or authorization experience is preferred.
• 1–2 years of experience in a medical office, DME company, medical billing department, or healthcare customer service environment preferred.
• Non-clinical CPAP setup experience preferred.
• Valid driver’s license and reliable vehicle for occasional travel to branch locations.
• Familiarity with MS Office and general office procedures.

Responsibilities

• Welcome patients and guests, check them in, and manage a multi-line phone system.
• Provide basic CPAP equipment setup and demonstrate basic operation per written instructions and protocols.
• Assist with patient demographics, insurance verification, and referrals.
• Maintain accurate documentation of equipment setup and patient interactions.
• Refer clinical questions to licensed clinicians per location protocols.
• Support billing and reimbursement documentation.

Skills

Customer service

DME intake

Office software

Education

High school diploma

Tools

MS Office

Phone system

Job description

Total Respiratory & Rehab in Omaha is seeking an energetic, patient-focused team member to assist patients with home respiratory equipment questions and orders. You will guide patients through initial CPAP setup, provide hands-on demonstrations, and greet patients in person and on the phone to schedule appointments and maintain records.

Responsibilities include equipment setup, basic troubleshooting per manufacturer instructions, insurance verification, and collaboration with licensed clinicians