Patient Services Representative

Davis Eye Center; Tulsa (OK); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

PTO

Certification program

Job summary

Eyecare Associates of South Tulsa is seeking a FULL TIME Patient Services Representative to act as the liaison between patients, doctors, and staff. You will verify insurance, obtain pre-authorizations, check patients in/out, and schedule appointments in a professional medical office setting.

The role involves responding to patient inquiries, maintaining charts, and ensuring accurate data entry into the EHR system.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls and schedule appointments.
• Assist in patient communications and recalls.
• Verify insurance and obtain pre-authorizations.
• Check patients in and out and balance cash drawer.
• Prepare patient charts and file charts upon arrival.
• Post payments and file clean claims; manage referrals in the system.

Tools

EHR

Job description

POSITION SUMMARY: The FULL TIME Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

LOCATION: Eyecare Associates of South Tulsa, Tulsa, OK

WHAT WE OFFER:

Starting hourly wage based on previous experience

6.5 paid holidays per year with approximately 8 days of PTO within first year

Full slate of benefits to include health, dental, vision, and 401k

Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES:

Greet patients in a friendly, professional manner, answer phone calls, schedule appointments, assist in patient communications and recalls

Respond to patient inquiries about billing, procedures, policies and services

Prepare patient chart prior to appointment and complete upon patient arrival

Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR

Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports

Monitor patient flow throughout the office, properly communicating delays

Provide a safe and clean office environment

Perform and assume various duties and responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Work Environment: Professional medical office environment.

Equal Opportunity Employer
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