Patient Care Counselor

Bridgeview Eye Partners; Tulsa (OK); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401k

Paid holidays

PTO

Résumé du poste

EyeCare Associates of South Tulsa in Tulsa, OK is seeking a Patient Care Counselor to educate patients on their lens options and guide them through pre- and post-operative steps for surgical procedures. You will conduct consultations, schedule patients, and perform preliminary testing to support counseling.

The role emphasizes effective communication, organization, and attention to detail in a healthcare setting with comprehensive benefits available.

Qualifications

• High school graduate, or equivalent.
• Previous experience in ambulatory surgery preferred.
• Knowledge in medical terminology preferred.

Responsabilités

• Perform required communication with patients regarding pre-op and post-op via phone.
• Compile and mail information to patients about procedures, fees and financing options.
• Assist patients with Care Credit applications as needed.
• Review surgery instructions and forms with patients.
• Educate patients on procedures and document pre- and post-surgery steps.
• Ensure payments are collected from patients as applicable.
• Provide ASC/hospital with required paperwork.
• Scan pre- and post-surgical paperwork into database.
• Prepare patient’s surgical charts with proper paperwork.

Connaissances

Communication skills

Organizational skills

Professional maturity

Independent work

Formation

High school diploma

Description du poste

Do you have a passion for patient care and patient education? Do you have a desire to work in the healthcare field, but still have work/life balance?

EyeCare Associates of South Tulsa, Tulsa, OK

WHAT WE OFFER:

• Starting wage dependent on education, certifications and previous experience
• 6.5 paid holidays per year
• Approximately 8 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k

A Patient Care Counselor ensures patients at our Surgery locations fully understand every aspect of their surgical procedure(s).In this position, the individual must be very knowledgeable about each phase of the patient’s surgery and be able to identify and educate all patients on their options for Clear Lens Exchange, presbyopic correcting and astigmatic correcting implant lenses. The employee is responsible for executing consultations, scheduling patients and performing preliminary testing to assist in counseling patients of their lens options.

ESSENTIAL RESPONSIBILITIES:

• Perform required communication (per Points of Contact) via phone with all patients regarding both pre-op and post-op
• Compile and mail information to patients regarding surgical procedures, along with fees and financing options available to them
• Assist patients with application to Care Credit, as needed
• Review surgery instructions and forms with patients
• Educate patients on surgical procedure(s) and complete pre- and post-surgery documentation
• Ensure payments are collected from patients, as applicable
• Provide ASC/hospital with all required/requested paperwork
• Scan necessary pre- and post-surgical paperwork into database
• Prepare patient’s surgical charts with appropriate paperwork

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent
• Previous experience in ambulatory surgery preferred
• Knowledge in medical terminology preferred

COMPETENCIES:

• Excellent organization, verbal and written communication skills
• Ability to speak clearly and have patients understand language without misinterpretation or confusion
• Professional maturity, appearance and demeanor required
• Ability to work independently and handle multiple tasks simultaneously

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.