Patient Care Coordinator - Transgender Surgery Team

crane-center-careers-page; West Lake Hills (TX); On-site; USD 27,000 - 39,000; Full time

Job summary

The Crane Center for Transgender Surgery is seeking a patient-centered administrative coordinator to support outreach, front desk tasks, and clinical assistance in our TX office. This role focuses on patient education, documentation, and coordinating care with clinicians.

Ideal candidates have medical experience, strong communication, and the ability to multitask in a fast-paced environment. MS Office, EMR, and Spanish skills are a plus; in-office work is expected.

Qualifications

• Bachelor’s or associate Degree in a clinical field; college degree may be substituted with license/credentials or experience.
• 2 years’ experience in a medical related field, required.
• Certification CMA, CNA, PCT, EMT, or similar preferred.
• BLS Provider credentialed from the American Heart Association, preferred.
• Recent clinic experience is required.
• Must have excellent interpersonal skills.
• Team oriented and able to work independently.
• Must be organized, able to multitask and have computer skills.
• Knowledge of Medical Terminology.
• Experience with EMR, MAC, Office 365 and related products.
• Ability to speak, read, and write in Spanish preferred.

Responsibilities

• Review and respond to outreach emails; provide ongoing phone or email support.
• Solicit referrals from patients and promote positive experiences.
• Orient and educate patients and families about procedures and care.
• Provide information on treatments, medications, and follow-up care as directed.
• Address patient concerns and coordinate with staff for timely resolution.
• Monitor patient charts and assist in progressing toward surgery.
• Support front office staff as needed.
• Perform basic clerical duties: answering calls, filing, records.
• General office tasks: keyboarding, emails, faxing, etc.
• Assist during visits: rooming patients, taking histories, wound care, sutures.
• Maintain confidentiality and HIPAA compliance.
• Other duties as assigned.

Skills

Interpersonal skills

Teamwork

Multitasking

Organizational skills

Medical terminology

Spanish language

Education

Bachelor’s or Associate Degree in clinical field

Tools

EMR systems

MAC

Office 365

Job description

The Crane Center for Transgender Surgery is seeking a patient-centered administrative coordinator to support outreach, front desk tasks, and clinical assistance in our TX office. This role focuses on patient education, documentation, and coordinating care with clinicians.

Ideal candidates have medical experience, strong communication, and the ability to multitask in a fast-paced environment. MS Office, EMR, and Spanish skills are a plus; in-office work is expected.