Patient Care Coordinator

crane-center-careers-page; West Lake Hills (TX); On-site; USD 27,000 - 39,000; Full time

Job summary

The Crane Center for Transgender Surgery is seeking a patient-centered administrative coordinator to support outreach, front desk tasks, and clinical assistance in our TX office. This role focuses on patient education, documentation, and coordinating care with clinicians.

Ideal candidates have medical experience, strong communication, and the ability to multitask in a fast-paced environment. MS Office, EMR, and Spanish skills are a plus; in-office work is expected.

Qualifications

• Bachelor’s or associate Degree in a clinical field; college degree may be substituted with license/credentials or experience.
• 2 years’ experience in a medical related field, required.
• Certification CMA, CNA, PCT, EMT, or similar preferred.
• BLS Provider credentialed from the American Heart Association, preferred.
• Recent clinic experience is required.
• Must have excellent interpersonal skills.
• Team oriented and able to work independently.
• Must be organized, able to multitask and have computer skills.
• Knowledge of Medical Terminology.
• Experience with EMR, MAC, Office 365 and related products.
• Ability to speak, read, and write in Spanish preferred.

Responsibilities

• Review and respond to outreach emails; provide ongoing phone or email support.
• Solicit referrals from patients and promote positive experiences.
• Orient and educate patients and families about procedures and care.
• Provide information on treatments, medications, and follow-up care as directed.
• Address patient concerns and coordinate with staff for timely resolution.
• Monitor patient charts and assist in progressing toward surgery.
• Support front office staff as needed.
• Perform basic clerical duties: answering calls, filing, records.
• General office tasks: keyboarding, emails, faxing, etc.
• Assist during visits: rooming patients, taking histories, wound care, sutures.
• Maintain confidentiality and HIPAA compliance.
• Other duties as assigned.

Skills

Interpersonal skills

Teamwork

Multitasking

Organizational skills

Medical terminology

Spanish language

Education

Bachelor’s or Associate Degree in clinical field

Tools

EMR systems

MAC

Office 365

Job description

About Crane Center for Transgender Surgery

The Crane Center is a world-renowned Transgender surgical practice, with locations in Greenbrae, California, Boulder, Colorado, and Austin, Texas. We have eight highly specialized surgeons and a multidisciplinary clinical team which allows us to offer all aspects of gender-affirming surgery.

We believe in putting the Patient First,and we strive to give employees a work-life balance that allows the company to recruit and retain the best and the brightest.

Primary Job Responsibilities

• Review and Respond to Outreach Emails, provide ongoing support via phone, or email.


• Solicits referrals from patients, creating excitement for sharing a positive experience with friends and family.


• Orients and educates patients and their families to practice and assists patients in navigating through the patient experience.


• Provides educational information, under the direction of Physician Assistant or Medical Provider, related to treatments, procedures, medications, and continuing care requirements.


• Addresses patient concerns and coordinates resolution with appropriate staff to ensure prompt attention, following through with patient until resolved.


• Assist in monitoring patient charts and collaborate with clinical staff to ensure patient is progressing toward their surgery.


• Provide support to the front office staff, as needed or directed.


• Performs basic clerical duties including answering the phone, maintaining records, and filing.


• General office skills including keyboarding, office computer software, filing, answering telephones, email, faxing and copying.


• Assist during office visits, rooming patients, vital signs, taking medical histories, wound care, suture removal, preparing for exams etc.


• Maintains confidentiality and compliance with HIPAA regulations in handling patient information.


• Other duties as assigned.

Required Experience, Education, Abilities, and Skills

• Bachelor’s or associate Degree in a clinical field. A college degree can be substituted with license/credentials in a related field, or years of experience in a medical practice/hospital.


• 2 years’ experience in a medical related field, required.


• Certification in either CMA, CNA, PCT, EMT, or similar, preferred.


• BLS Provider credentialed from the American Heart Association (AHA), preferred.


• Must have recent clinic experience.


• Must have excellent interpersonal skills.


• Must be able to work well as part of a team and independently.


• Must be organized, able to multitask and have excellent computer skills.


• Knowledge of Medical Terminology.


• Experience with EMR, MAC, Office 365 and other related product.


• Ability to speak, read and write in Spanish, preferred.

Additional Details

• M-F, 40 hours per week


• Based in TX office


• Pay range - $24/hour