Patient Care Navigator for Transgender Surgery

Crane Center; West Lake Hills (TX); On-site; USD 38,000 - 58,000; Full time

Job summary

The Crane Center for Transgender Surgery in Austin, TX is seeking a Patient Care Coordinator to guide patients and families through the surgical process, coordinating with clinical and administrative teams to ensure a high standard of patient service.

Responsibilities include replying to outreach emails, providing phone and email support, educating patients, coordinating care, monitoring charts, and offering general office assistance while maintaining HIPAA confidentiality.

Qualifications

• Bachelor’s or associate Degree in a clinical field. A college degree can be substituted with license/credentials in a related field, or years of experience in a medical practice/hospital.
• 2 years’ experience in a medical related field, required.
• Certification in CMA/CNA/PCT/EMT, or similar, preferred.
• BLS Provider credentialed from the American Heart Association (AHA), preferred.
• Must have recent clinic experience.
• Must have excellent interpersonal skills.
• Must be able to work well as part of a team and independently.
• Must be organized, able to multitask and have excellent computer skills.
• Knowledge of Medical Terminology.
• Experience with EMR, MAC, Office 365 and other related product.
• Ability to speak, read and write in Spanish, preferred.

Responsibilities

• Review and Respond to Outreach Emails, provide ongoing support via phone, or email.
• Solicits referrals from patients, creating excitement for sharing a positive experience with friends and family.
• Orients and educates patients and their families to practice and assists patients in navigating through the patient experience.
• Provides educational information, under the direction of Physician Assistant or Medical Provider, related to treatments, procedures, medications, and continuing care requirements.
• Addresses patient concerns and coordinates resolution with appropriate staff to ensure prompt attention, following through with patient until resolved.
• Assist in monitoring patient charts and collaborate with clinical staff to ensure patient is progressing toward their surgery.
• Provide support to the front office staff, as needed or directed.
• Performs basic clerical duties including answering the phone, maintaining records, and filing.
• General office skills including keyboarding, office computer software, filing, answering telephones, email, faxing and copying.
• Assist during office visits, rooming patients, vital signs, taking medical histories, wound care, suture removal, preparing for exams etc.
• Maintains confidentiality and compliance with HIPAA regulations in handling patient information.
• Other duties as assigned.

Skills

Interpersonal skills

Teamwork

Computer skills

Medical Terminology

Spanish

Education

Clinical degree

Tools

EMR

MAC

Office 365

Job description

The Crane Center for Transgender Surgery in Austin, TX is seeking a Patient Care Coordinator to guide patients and families through the surgical process, coordinating with clinical and administrative teams to ensure a high standard of patient service.

Responsibilities include replying to outreach emails, providing phone and email support, educating patients, coordinating care, monitoring charts, and offering general office assistance while maintaining HIPAA confidentiality.