Patient Care Coordinator & Scheduling Specialist

University of Utah Health Care; South Jordan (UT); On-site; USD 42,000 - 60,000; Full time

Job summary

University of Utah Health in Utah is seeking a patient-focused scheduling liaison who coordinates appointments across departments, handles pre- and post-procedure instructions, verifies insurance, processes payments, and serves as primary contact between patients and clinicians. The role requires strong organizational skills and proficiency with EPIC and Microsoft Office.

You will manage waitlists, confirm appointments, and collaborate with surgeons and care teams to ensure smooth patient

Qualifications

• Two years of healthcare coordination or administrative experience.
• Experience with scheduling and patient communications.
• Experience with EPIC preferred.

Responsibilities

• Schedules and coordinates appointments across departments and specialties.
• Manages waitlists and opens appointment slots to optimize capacity.
• Confirms appointments and provides pre-procedure instructions.
• Tracks and validates patient records from outside organizations before appointments.
• Serves as liaison between patients, physicians, and clinical staff during appointments.
• Processes payments and reconciles daily financials; manages insurer arrangements.
• Coordinates surgical cases, schedules pre/post-op appointments, and arranges multidisciplinary care.
• Performs outreach for new patient visits and transfer-of-care scheduling.

Skills

Scheduling coordination

Registration & referrals

Insurance verification

Authorizations

Multidisciplinary coordination

Microsoft Office

Communication & liaison

EPIC workflows

Appointment orchestration

Tools

Epic

Microsoft Office

Job description

University of Utah Health in Utah is seeking a patient-focused scheduling liaison who coordinates appointments across departments, handles pre- and post-procedure instructions, verifies insurance, processes payments, and serves as primary contact between patients and clinicians. The role requires strong organizational skills and proficiency with EPIC and Microsoft Office.

You will manage waitlists, confirm appointments, and collaborate with surgeons and care teams to ensure smooth patient