Patient Care Coordinator: Respiratory Equipment

Total Respiratory; Escanaba (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Total Respiratory in Escanaba, MI, is seeking a Patient Support Specialist to assist patients, physician offices, and referral sources with home respiratory equipment questions and orders. You will rely on strong customer service and phone skills to support patient interaction, scheduling, and record maintenance, while delivering a positive patient experience.

The role emphasizes teamwork, adaptability, and a proactive approach to patient care, with opportunities to rotate across locations and

Qualifications

• High school diploma or equivalent required.
• Knowledge of Medicare, Medicaid, and private insurance requirements preferred.
• Exceptional verbal, written and interpersonal communication skills.
• Excellent organizational, customer service, and time management skills.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Must be eligible to work in the United States.

Responsibilities

• Work positively as a team member alongside professionals.
• Provide support for referrals and orders including patient demographics, insurance and physician information.
• Verify insurance for DME coverage and prior authorizations.
• Assist with billing documentation and reimbursement processes.
• Support day-to-day operations and maintain accurate patient records.
• Instruct patients on proper use and care of equipment per policies.

Skills

Customer service

Communication skills

Interpersonal skills

Time management

Teamwork

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Total Respiratory in Escanaba, MI, is seeking a Patient Support Specialist to assist patients, physician offices, and referral sources with home respiratory equipment questions and orders. You will rely on strong customer service and phone skills to support patient interaction, scheduling, and record maintenance, while delivering a positive patient experience.

The role emphasizes teamwork, adaptability, and a proactive approach to patient care, with opportunities to rotate across locations and