Patient Care Coordinator - Pharmacy

STAR Physical Therapy; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

6 paid holidays

HSA/FSAs

Job summary

STAR Physical Therapy in Knoxville, TN seeks a Patient Care Coordinator to be the voice and face of the clinic, delivering friendly customer service while handling daily administrative tasks and assisting with patient care. You will be the first point of contact for patients, physicians, and insurers, ensuring smooth check-in, appointment scheduling, insurance verification, and accurate EMR data entry.

Education: High School Diploma or equivalent; 1+ year medical office receptionist experience;

Qualifications

• 1+ year medical office receptionist experience required.
• Proficient with Microsoft Office and familiar with EMR software.
• Raintree knowledge a plus.

Responsibilities

• Serve as the first point of contact for patients and providers, ensuring a positive and professional experience.
• Handle front-desk duties including check-in/check-out, scheduling, and basic administrative tasks.
• Support patient care activities and maintain orderly reception and treatment areas.

Skills

Customer service

Communication

Medical office experience

Office coordination

Education

High School Diploma or equivalent

Tools

Microsoft Office

Raintree EMR

Job description

Founded in 1997, STAR Physical Therapy has grown from a single clinic to over 70 locations across Tennessee, Arkansas, and Missouri. While we have grown, one thing that has not changed is our commitment to our patients, communities, and employees.

Delivering industry-leading physical therapy, sports medicine, and industrial rehabilitation care

Developing "Great Mechanics Of The Human Body" through our top-notch clinical education program

Supporting clinicians with comprehensive mentorship and professional development opportunities

At STAR Physical Therapy, we exist to serve. We strive to make a difference in the health and well-being of our patients through clinical excellence and personalized care. Through servant leadership and intentional relationships, we commit to creating a family culture where we use our time, talents, and resources to care for our patients, our communities, and one another.

The Patient Care Coordinator facilitates the delivery of health care through customer service, administrative tasks, and assisting with patient care. As the first point of contact for our patients & customers, the Patient Care Coordinator is, quite literally, the voice & face of STAR!

Candidate should possess ability to maintain a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service, effective communication with fellow employees, physician offices, patients, and insurance companies. The Patient Care Coordinator also maintains an orderly condition of treatment, reception, and storage areas.

Education -- High School Diploma or equivalent.

• Experience -- 1+ years medical office receptionist experience required.
• Proficient with Microsoft Office and a general familiarity with Electronic Medical Record software, Raintree knowledge a plus.
• Understanding of Medical Insurance Verification & Authorization

Bonus Rewards Program

• Medical, Dental, Vision and Basic Life/AD&D Insurance
• Flexible Spending Accounts
• Health Savings Accounts
• 6 paid holidays
• Supplemental Life, Short- & Long-Term Disability Insurance
• Health & Wellness Program
• Gym Membership Discounts
• Employee Assistance Program
• Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity & ID Watchdog

• Flexible Scheduling
• Community engagement through volunteering, mission trips, and philanthropy
• Team events including Fun Runs, Book clubs and Team Trivia Night
• Partnerships with local high school athletic teams