Patient Care Coordinator

STAR Physical Therapy; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus Rewards Program

Medical, Dental, Vision Insurance

Flexible Spending Accounts

Health Savings Accounts

Paid Time Off

401(k) matching

Employee Assistance Program

Gym Membership Discounts

Voluntary Benefits

Job summary

STAR Physical Therapy seeks a Patient Care Coordinator to ensure smooth clinic operations and exceptional patient experiences. You will handle front-desk tasks, coordinate schedules, verify insurance, and support clinicians with basic patient care in a fast-paced setting.

Qualified candidates have a High School Diploma, 1+ year medical reception experience, and strong communication skills. Proficiency in MS Office and EMR familiarity are expected; Raintree knowledge is a plus.

Qualifications

• High School Diploma or equivalent.
• 1+ years medical office receptionist experience.
• Proficient with Microsoft Office and familiarity with EMR software; Raintree knowledge a plus.
• Understanding of Medical Insurance Verification & Authorization.
• Excellent communication skills, both verbal and written.

Responsibilities

• Facilitates delivery of health care through customer service and administrative tasks.
• Serves as the first point of contact – the voice and face of STAR!
• Maintains pleasant workflow and effective communication with staff, physicians, patients and insurers.
• Keeps treatment, reception and storage areas organized.

Skills

Customer service

Verbal & written communication

Organization

MS Office

EMR familiarity

Insurance verification

Education

High School Diploma

Tools

Raintree

Job description

Company Description

Founded in 1997, STAR Physical Therapy has grown from a single clinic to over 70 locations across Tennessee, Arkansas, and Missouri. Our mission remains unchanged: To Serve. While we have grown, one thing that has not changed is our commitment to our patients, communities, and employees.

We Are Committed To

• Delivering industry-leading physical therapy, sports medicine, and industrial rehabilitation care
• Developing "Great Mechanics Of The Human Body" through our top-notch clinical education program
• Supporting clinicians with comprehensive mentorship and professional development opportunities

Our Mission

At STAR Physical Therapy, we exist to serve. We strive to make a difference in the health and well-being of our patients through clinical excellence and personalized care. Through servant leadership and intentional relationships, we commit to creating a family culture where we use our time, talents, and resources to care for our patients, our communities, and one another.

Job Description

The Patient Care Coordinator facilitates the delivery of health care through customer service, administrative tasks, and assisting with patient care. As the first point of contact for our patients & customers, the Patient Care Coordinator is, quite literally, the voice & face of STAR!

Candidate should possess ability to maintain a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service, effective communication with fellow employees, physician offices, patients, and insurance companies. The Patient Care Coordinator also maintains an orderly condition of treatment, reception, and storage areas.

Qualifications

• Education -- High School Diploma or equivalent.
• Experience -- 1+ years medical office receptionist experience required.
• Proficient with Microsoft Office and a general familiarity with Electronic Medical Record software, Raintree knowledge a plus.
• Understanding of Medical Insurance Verification & Authorization
• Excellent Communication skills both verbal & written.

Physical Demands: Periodic lifting, pushing, pulling, sitting, standing, and squatting. (DOT 876-224-016) Medium Strength Level.

Additional Information

Benefits Package includes:

• Bonus Rewards Program
• Medical, Dental, Vision and Basic Life/AD&D Insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Generous Paid Time Off
• 6 paid holidays
• 401(k) matching
• Supplemental Life, Short- & Long-Term Disability Insurance
• Health & Wellness Program
• Gym Membership Discounts
• Employee Assistance Program
• Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity & ID Watchdog

Work Life Balance

• Flexible Scheduling
• Community engagement through volunteering, mission trips, and philanthropy
• Team events including Fun Runs, Book clubs and Team Trivia Night
• Partnerships with local high school athletic teams

Investment from a company that wants you to succeed and thrive!