Patient Coordinator

Great Expressions Dental Centers; Saint Petersburg (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Great Expressions Dental Centers is seeking a Patient Coordinator to be the first contact for patients, greet visitors, and manage reception duties at our Florida location. You will schedule appointments, update records, handle insurance information, and support a positive patient experience.

The role requires excellent communication, organizational skills, and experience with dental office software. A high school diploma is required, with healthcare administration experience a plus.

Qualifications

• High school diploma or equivalent required; healthcare admin cert a plus.
• Experience as a receptionist or in customer service, preferably in healthcare/dental.
• Strong communication and interpersonal skills to interact with patients and colleagues.
• Proficient with dental practice management software and general office applications (MS Office, email, scheduling).
• Excellent organization and multitasking abilities in a fast-paced environment.
• Familiarity with dental terminology, procedures, and insurance processes desirable.

Responsibilities

• Provide a warm, friendly welcome to patients as they arrive at the dental practice.
• Schedule appointments, considering staff availability and patient preferences.
• Confirm and remind patients about upcoming appointments via phone or other channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information, including personal details and medical history.
• Create and maintain patient records in the practice management system.
• Verify and update patient insurance information and process co-pays.
• Process insurance claims and liaise with providers for billing inquiries.
• Respond to patient inquiries via phone, email, or in person with accurate information.
• Provide instructions regarding pre-appointment preparations and required forms.
• Maintain cleanliness and organization of the reception area; support smooth patient flow.
• Communicate with hygienists, assistants, and dentists about arrivals, emergencies, or scheduling changes.

Skills

Interpersonal communication

Customer service

Organizational skills

Multitasking

Attention to detail

Dental terminology knowledge

Education

High school diploma or equivalent

Healthcare administration certification (plus)

Tools

Dental practice management software

MS Office

Email / scheduling systems

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements

• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
• Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
• Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
• Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in maintaining patient records and managing financial transactions.
• Knowledge of dental terminology, procedures, and insurance processes is desirable.

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.