Patient Care Coordinator (PCC)

American Hearing Care; Georgia; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off (PTO)

Major holidays off

Comprehensive training and development

Supportive and collaborative work env.

Job summary

American Hearing Care is seeking a friendly, organized Patient Care Coordinator to support daily operations at our Georgia clinics. This role serves as the first point of contact for patients, ensuring everyone receives a welcoming and professional experience.

The PCC manages front office tasks, schedules appointments, assists patients with administrative needs, verifies insurance, and processes payments while maintaining accurate records and delivering excellent customer service in a fast-paced

Qualifications

• 2+ years in administrative, customer service, or medical office roles.
• Strong communication and interpersonal abilities with a professional demeanor.
• Basic computer skills including MS Word and Excel.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced clinic environment.
• Willingness to learn and adapt in a patient-centered setting.

Responsibilities

• Manage front office operations, greet patients, and schedule appointments.
• Conduct outbound calls for confirmations, follow-ups, and re-engagement.
• Verify insurance eligibility and benefits with carriers.
• Enter and maintain accurate patient information in the system.
• Process POS transactions, collect payments, and issue receipts.
• Clean hearing aids and assist patients with basic device maintenance.
• Deliver high-quality customer service and build patient relationships.

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer service

Tools

Microsoft Office (Word and Excel)

Job description

Job Description

American Hearing Care is seeking a friendly, organized, and patient-focused Patient Care Coordinator (PCC) to support the daily operations of our clinic. This role serves as the first point of contact for our patients, ensuring everyone receives a welcoming and professional experience.

Position Overview

The Patient Care Coordinator manages front office operations, schedules appointments, assists patients with administrative needs, and helps ensure the clinic operates efficiently each day.

This is an excellent opportunity for someone who enjoys helping people, staying organized, and contributing to a patient-focused healthcare environment.

Key Responsibilities

• Manage incoming phone calls and schedule patient appointments
• Conduct a high volume of daily outbound calls for appointment confirmations, follow-ups, and patient re-engagement
• Welcome, check in, and assist patients and walk-ins with professionalism and efficiency
• Verify insurance eligibility and benefits with carriers
• Enter and maintain accurate patient information in the system
• Process point-of-sale (POS) transactions, including collecting payments and issuing receipts. Clean hearing aids and assist patients with basic device maintenance
• Maintain an organized, professional front office environment
• Deliver a high level of customer service while building positive patient relationships

Qualifications

• At least 2 years of administrative, customer service, or medical office experience
• Strong communication and interpersonal skills with a friendly, professional demeanor
• Basic computer proficiency, including Microsoft Office (Word and Excel)
• Strong organizational skills and attention to detail
• Ability to manage multiple responsibilities in a fast-paced environment
• A growth mindset with a willingness to learn and adapt

Compensation & Benefits

Pay Rate: $16.00 - $18.00 per hour

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (PTO)
• Major holidays off
• Comprehensive training and professional development
• Supportive and collaborative work environment

Company Description

American Hearing Care, LLC (AHC) is a leading private hearing healthcare company founded in the southeastern US and currently operating 40+ clinics across Alabama, Georgia, North Carolina, and South Carolina. AHC is rapidly expanding due to its proven, patient-centered results and outstanding patient care. At AHC, we follow a growth-oriented approach to hearing healthcare, helping as many people as possible hear better while continuously growing our market share.