Patient Care Coordinator

Demant; Phoenix (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO & Holidays

Medical, dental, vision

401K + Match

Maternity Leave

Disability coverage

Life Insurance

Pet Insurance

Hearing aids discount

Daycare flex savings

Growth opportunities

Work-life balance

Job summary

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics across the country. You will support clinics to hit revenue goals by attracting patients and coordinating patient interactions and administrative tasks.

Daily duties include greeting patients, answering 50-75 calls, scheduling appointments, handling insurance data, and maintaining supplies. Requirements include a high school diploma or GED (college degree preferred) and 1-2 years in customer service or

Qualifications

• High school diploma or GED required; college degree preferred.
• 1-2 years of experience in customer service, administrative, or healthcare-related roles.
• Strong interpersonal and written communication skills.
• Excellent organizational skills with attention to detail.

Responsibilities

• Welcome patients and maintain a high level of customer service.
• Handle 50-75 inbound and outbound calls per day.
• Schedule and confirm all patient appointments.
• Process PPI intake and verify insurance information.
• Manage office supplies, payments, and inventory.
• Maintain HIPAA standards and office cleanliness.

Skills

Interpersonal skills

Communication

Organization

EMR systems

Scheduling software

Education

High school diploma or GED

College degree preferred

Tools

EMR software

Job description

Overview

Who is HearingLife:

HearingLifeis a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904.HearingLifeoperates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices. We follow a scientific, results-oriented approach to hearing healthcare thatis provided byhighly skilledand caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Pay: $18-21 hour + Monthly Commission Opportunities

Benefits:

• PTO & Paid Holidays
• Work-Life balance is VERY important to us!
• Medical, dental, vision, and HSA
• 401K+ Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members.
• Daycare Flex Savings Plan
• Growth and development opportunities

Responsibilities

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.

Daily Tasks:

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPPA standards

Growth Opportunities at HearingLife for Patients Care Coordinators!

• Regional Manager In Training Program
• PCC Career Ladder

Qualifications

• Education and Experience
  • High school diploma or GED required; college degree preferred.
  • Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Skills and Abilities
  • Strong interpersonal and communication skills (verbal and written).
  • Exceptional organizational skills with attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.

We are an Equal Opportunity / Aff… all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.