Patient Care Coordinator: Patient Experience & Ops Lead

AEG Vision; Hopewell (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking a Patient Care Coordinator in New Jersey to manage front desk operations, patient flow, and cross-team coordination for efficient visits. You will greet patients, handle calls and emails, and assist with scheduling and insurance verification to support a positive patient experience.

The role emphasizes strong organizational and communication skills, confidentiality, and collaboration across the care team in a fast-paced environment with full-time hours.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; primary contact for patient interactions.
• Answer calls, respond to inquiries, manage emails professionally.
• Schedule patient appointments and optimize provider schedules.
• Confirm appointments and send reminders to reduce no-show rates.
• Verify insurance eligibility and patient demographics; enter data in EMR.
• Explain coverage and patient financial responsibility.
• Prepare patient charts and documentation before visits.
• Record charges and payments in EMR; assist with billing.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and adjust schedules for efficiency.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for seamless visits.
• Support retention via follow-up and recall for appointments.
• Maintain a clean, patient-ready front office.
• Perform other duties as assigned.

Skills

Organizational skills

Communication skills

Interpersonal skills

Multi-tasking

Confidentiality

Attention to detail

Team collaboration

Adaptability

Education

High School diploma or equivalent

Tools

EMR software

Job description

AEG Vision is seeking a Patient Care Coordinator in New Jersey to manage front desk operations, patient flow, and cross-team coordination for efficient visits. You will greet patients, handle calls and emails, and assist with scheduling and insurance verification to support a positive patient experience.

The role emphasizes strong organizational and communication skills, confidentiality, and collaboration across the care team in a fast-paced environment with full-time hours.