Patient Care Coordinator - Pain Management

AdventHealth; Bolingbrook (IL); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Paid Parental Leave

Career Development

Mental Health Resources

Pet Benefits

Job summary

UChicago Medicine AdventHealth in Bolingbrook, IL is hiring for a full-time front desk/patient access role. You will greet patients, collect documents, schedule appointments, and manage payments with a focus on accuracy and courtesy.

The position requires a High School Diploma or equivalent and 1+ years of related experience. The role features day-shift hours, competitive hourly pay, and comprehensive benefits from Day One.

Qualifications

• Education: High School Grad or Equiv [Required]
• Work Experience: 1+ years related experience [Preferred]

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or equivalent

Job description

UChicago Medicine AdventHealth in Bolingbrook, IL is hiring for a full-time front desk/patient access role. You will greet patients, collect documents, schedule appointments, and manage payments with a focus on accuracy and courtesy.

The position requires a High School Diploma or equivalent and 1+ years of related experience. The role features day-shift hours, competitive hourly pay, and comprehensive benefits from Day One.