Patient Care Coordinator - Medical Front Desk

NHS Jobs; Abingdon (VA); On-site; USD 28,000 - 43,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust in the UK is seeking a friendly Receptionist to be the first point of contact for patients, clinicians and visitors. You will manage face-to-face, telephone and email enquiries with empathy and professionalism, and ensure smooth patient flow through clinics.

You will check patients in and out, book follow-up appointments, and maintain confidential records. The role also involves handling payments for private services, arranging interpreter

Responsibilities

• Act as the first point of contact for patients, clinicians and visitors, handling face-to-face, telephone and email enquiries in a courteous manner
• Check in/out patients for clinics accurately and in a timely way
• Book follow-up appointments and arrange interpreter services as required
• Record DNAs accurately and contact patients regarding non-attendance where needed
• Maintain a clean and tidy reception area and manage reception consumables
• Explain practice arrangements to new patients and temporary residents, signposting where required
• Advise patients of charges for private services, accept payment and issue receipts
• Assist with the preparation and distribution of repeat prescriptions and ensure timely distribution
• Provide robust administrative support to underpin high-quality patient care and effective team working
• Be flexible in approach to cover other duties and hours as required by the service

Job description

Oxford University Hospitals NHS Foundation Trust in the UK is seeking a friendly Receptionist to be the first point of contact for patients, clinicians and visitors. You will manage face-to-face, telephone and email enquiries with empathy and professionalism, and ensure smooth patient flow through clinics.

You will check patients in and out, book follow-up appointments, and maintain confidential records. The role also involves handling payments for private services, arranging interpreter