Medical Receptionist

NHS Jobs; Abingdon (VA); On-site; USD 28,000 - 43,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust in the UK is seeking a friendly Receptionist to be the first point of contact for patients, clinicians and visitors. You will manage face-to-face, telephone and email enquiries with empathy and professionalism, and ensure smooth patient flow through clinics.

You will check patients in and out, book follow-up appointments, and maintain confidential records. The role also involves handling payments for private services, arranging interpreter

Responsibilities

• Act as the first point of contact for patients, clinicians and visitors, handling face-to-face, telephone and email enquiries in a courteous manner
• Check in/out patients for clinics accurately and in a timely way
• Book follow-up appointments and arrange interpreter services as required
• Record DNAs accurately and contact patients regarding non-attendance where needed
• Maintain a clean and tidy reception area and manage reception consumables
• Explain practice arrangements to new patients and temporary residents, signposting where required
• Advise patients of charges for private services, accept payment and issue receipts
• Assist with the preparation and distribution of repeat prescriptions and ensure timely distribution
• Provide robust administrative support to underpin high-quality patient care and effective team working
• Be flexible in approach to cover other duties and hours as required by the service

Job description

Key Responsibilities: Act as the first point of contact for patients, clinicians, and visitors to the department dealing with all face-to-face contacts in an efficient, polite, and courteous manner and responding to all telephone enquiries in a prompt and professional manner Deal with patient enquiries in an empathetic and confidential manner, signposting people appropriately and always maintaining a high standard of customer care Ensure that patients are checked in and out of clinics accurately and in a timely manner Book all follow-up appointments Be responsible for recording DNAs accurately including contacting patients regarding the reason for not attending Ensure that the reception area is always kept clean and tidy. Book interpreter services for patients as required Take responsibility for all communications received and distribute appropriately to the clinical and administrative staff within the service Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed Advise patients of relevant charges for private services, accept payment and issue receipts for same Produce repeat prescriptions according to practice procedures and ensure timely distribution or completed prescriptions Replenishment of reception area consumables Complete all training as required by the practice. Vaccinations clinic assistant where required. Demonstrate high levels of customer care and be an ambassador for customer care within the practice Provide robust administration functions that underpins the delivery of high-quality service and maintain effective working relationships with clinical and administrative staff Answer communication including telephone, email, and face-to-face queries and in timely manner and action as appropriate Always maintain patient confidentiality Be flexible in approach to work, such as covering other job roles at an appropriate grade or site, including varying working hours to ensure that the service maintains an adequate level of cover during core hours Use the IT systems to register patients, make up a set of patient notes, make patient appointments, produce letters, ensure that details are correct, check in/out of patient appointments as instructed Attend departmental meetings and training as required to ensure that up-to-date working knowledge of service and practice procedures is maintained Act in a manner aligned with the Practice Values and consistently demonstrate the behaviours that will ensure the achievement of delivering compassionate care and excellence Perform any other duties commensurate to the grade, at the request of the departmental managers, which may be needed to fulfil the objectives of the post The job description is an outline of the key tasks and responsibilities of the Receptionist and is not intended as an exhaustive list. The job may change over time to reflect the changing needs of the Trust and its services as well as the personal development needs of the post-holder. Any variation will be agreed in advance between the post-holder and the Reception Manager as part of the continuing process of management review and development.

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust