Patient Care Coordinator II: Front Office & Revenue Builder

Phoenix Physical Therapy; Grand Blanc (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Phoenix Physical Therapy is seeking a Patient Care Coordinator II to support the clinic's operations, attract new patients, manage administrative tasks, schedule appointments, verify insurance, collect payments, and document demographics accurately.

The PCC II will follow the Front Office Manual, handle phone calls and referrals, ensure timely coordination of care, and maintain a compliant, patient-friendly front desk in a fast-paced environment.

Qualifications

• High School diploma or GED required; associates degree preferred.
• CPR certification required.
• Experience in a medical billing practice and medical terminology is preferred.

Responsibilities

• Greet and register patients; direct to appropriate department.
• Verify patient demographics and insurance information.
• Schedule appointments and document accounts; maintain continuity of care.
• Collect co-pays, deductibles, and other payments; record transactions in the system.
• Verify benefits and obtain authorizations/referrals as needed; ensure proper documentation.
• Answer calls, route messages, and manage referrals as appropriate.
• Review daily reports and follow up on prescriptions and precertifications to avoid delays.
• Maintain clean, safe front desk operations and support clerical tasks when needed.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Data entry

Multitasking

Education

High School Diploma or GED

Associates Degree preferred

CPR certification

Tools

EMR systems

Microsoft Word

Job description

Phoenix Physical Therapy is seeking a Patient Care Coordinator II to support the clinic's operations, attract new patients, manage administrative tasks, schedule appointments, verify insurance, collect payments, and document demographics accurately.

The PCC II will follow the Front Office Manual, handle phone calls and referrals, ensure timely coordination of care, and maintain a compliant, patient-friendly front desk in a fast-paced environment.