Associate Patient Care Coordinator

Optum; Edmonds (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Optum in Edmonds, WA is seeking an Associate Patient Care Coordinator to support the provider's practice. You will greet customers, collect patient information and insurance details, verify coverage, and schedule appointments for the care team.

This on-site role is 40 hours per week, Monday–Friday, with shifts from 8:00 am to 5:00 pm, across Edmonds and Everett locations. Emphasis on courteous service and HIPAA compliance to help the practice run smoothly.

Responsibilities

• Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in person
• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Follow the payment Security policy and procedures according to Optum Medical guidelines
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Ability to maintain a work queue list- complete any pending actions ie insurance eligibility
• Obtain patient signatures for required documents
• Upload a valid Government issued state ID of patient and patient insurance cards
• Schedule and coordinate all patient appointments as directed
• Maintain an organized and clean work area, free of clutter
• Prepare all documentation and records with accuracy as directed or necessary for the patient\'s care
• Meet or exceed the performance measures established by the Practice Management Dept.
• Follow established policy and procedures related to the position
• Participate and contribute to a team-based environment
• Maintain a team supportive attendance record
• Understand and deliver quality customer service that is consistent with Optum\'s efforts in becoming a High-Performance Organization
• Follow OSHA/WISHA (including usage of PPE) guidelines
• Follow HIPAA regulations
• Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations
• Ability to cover other offices as needed
• Performs other duties as assigned

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals

Working Hours: (40Hours a week ) Monday through Friday an 8-hour shift to be determined from 8:00 am to 5:00 pm. May change due to business needs.

Location: 21401 72nd Ave. W, Third Floor, Edmonds, WA 98026 and 3901 Hoyt Ave., Everett, WA 98201

Primary Responsibilities

• Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in person
• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Follow the payment Security policy and procedures according to Optum Medical guidelines
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Ability to maintain a work queue list- complete any pending actions ie insurance eligibility
• Obtain patient signatures for required documents
• Upload a valid Government issued state ID of patient and patient insurance cards
• Schedule and coordinate all patient appointments as directed
• Maintain an organized and clean work area, free of clutter
• Prepare all documentation and records with accuracy as directed or necessary for the patient\'s care
• Meet or exceed the performance measures established by the Practice Management Dept.
• Follow established policy and procedures related to the position
• Participate and contribute to a team-based environment
• Maintain a team supportive attendance record
• Understand and deliver quality customer service that is consistent with Optum\'s efforts in becoming a High-Performance Organization
• Follow OSHA/WISHA (including usage of PPE) guidelines
• Follow HIPAA regulations
• Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations
• Ability to cover other offices as needed
• Performs other duties as assigned