Associate Patient Care Coordinator

Optum; Kent (OH); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Job summary

UnitedHealth Group, via Optum, is seeking an Associate Patient Care Coordinator for the Primary Care/Internal Medicine front office. You will schedule appointments, register patients, process payments, and support charting using EMR systems.

The role requires a High School Diploma/GED and 1+ year of healthcare customer service. Expect a Monday–Friday 7:30am–5pm EST shift, with potential coverage at Tallmadge location.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service experience, preferably in healthcare.
• Must be 18 years or older.

Responsibilities

• Take messages for providers and manage forms (FMLA/Disability/BMV).
• Collect copays and patient balances at check-in.
• Request and retrieve records from offices and hospitals.
• Prep charts and scan documents.
• Verify insurance coverage and eligibility in EMR.
• Document information in patient charts using EMR.
• Coordinate physician schedules and patient visits.
• Ensure patient insurance information is up to date in EMR.

Skills

Customer service

Healthcare environment

Typing / PC proficiency

Microsoft Word

Microsoft Outlook

Education

High School Diploma/GED

Tools

EMR system

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator (Primary Care/Internal Medicine) is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions.

Schedule: Monday-Friday, 8-hour shift between the hours of 7:30am-5pm EST. Schedule to be determined by manager upon hire.

Location: 307 W. Main St. Kent, OH. Training and coverage may be required at Tallmadge location (116 East Ave, Ste 3, Tallmadge, OH 44278), depending on business need.

Primary Responsibilities:

• Taking messages for providers, handling forms: FMLA/Disability/BMV
• Collecting copays and patient balances that are due at time of check in
• Requesting records and retrieving records from offices/hospitals
• Prepping charts, scanning documents
• Verifies patient insurance coverage and eligibility utilizing computer-based patient registration / scheduling system
• Documents appropriate information in patient's charts using an electronic medical records system
• Completes and maintains physician's schedules, coordinating patient visits and medical procedures
• Ensure patient insurance information through EMR system

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer services experience and/or experience working in a healthcare environment
• Must be 18 years of age or older

Preferred Qualifications:

• Experience utilizing electronic medical records
• Medical office experience
• Advanced level of proficiency with the use of PC, typing capabilities and various software applications such as Microsoft Word and Outlook

Soft Skills:

• Proven excellent customer service skills and ability to multi-task necessary

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.