Patient Care Coordinator - Front Desk & Scheduling

Texas Health Institute; Bedford (TX); On-site; USD 22,000 - 40,000; Full time

Job summary

UnitedHealth Group in Bedford, TX, is seeking a front desk/customer service associate to greet patients, verify information and help manage appointments onsite. The role is a full-time, 40-hour weekly schedule with an hourly pay range of $16–$29, dependent on experience.

You will handle check-in/check-out, insurance verification, payments, and basic record-keeping using Microsoft Office. We offer a supportive team, development opportunities, and an inclusive workplace.

Qualifications

• 1+ years of customer service experience
• Strong communication, both in person and on the phone
• Basic proficiency with Microsoft Office

Responsibilities

• Greets patients as they arrive and manage appropriate standard wait times
• Complete check-in and check-out tasks including insurance verification and preauthorization
• Collects co-payments, co-insurance, deductibles and issues receipts
• Manages cashier box and daily deposits according to policies
• Processes walk-in patients and visitors
• Answers phones and schedules appointments
• Answer telephone calls, re-direct calls as appropriate, take messages
• Manages medical records and scans/files
• Ensures correspondence is scanned or filed and maintains logs
• Establish and maintain relationships with patients, employees and the public
• Performs all other related duties as assigned

Skills

Customer service experience

Strong communication

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

UnitedHealth Group in Bedford, TX, is seeking a front desk/customer service associate to greet patients, verify information and help manage appointments onsite. The role is a full-time, 40-hour weekly schedule with an hourly pay range of $16–$29, dependent on experience.

You will handle check-in/check-out, insurance verification, payments, and basic record-keeping using Microsoft Office. We offer a supportive team, development opportunities, and an inclusive workplace.