Patient Care Coordinator — Front Desk & Care Flow

joinaegvision; Lancaster (OH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG seeks a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will support coordination across the care team to ensure efficient, high-quality experiences for patients.

The role requires proactive communication, ability to manage daily schedules, verify insurance, and maintain accurate EMR data. Join a team focused on service excellence in Lancaster, OH.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and EMR learning ability.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Maintain patient and practice confidentiality.

Responsibilities

• Greet patients and act as primary contact for interactions.
• Answer calls, respond to inquiries, and manage emails.
• Schedule patient appointments and support provider scheduling.
• Execute appointment confirmations and reminders to reduce no-show rates.
• Verify insurance eligibility and enter demographics in EMR.
• Communicate coverage and patient financial responsibility.
• Prepare patient charts and documentation before visits.
• Collect and document charges, co-pays, and payments in EMR.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules to avoid bottlenecks.
• Communicate wait times and next steps.
• Coordinate with clinical and optical teams for continuity of care.
• Support retention via recall and appointment follow-ups.
• Maintain organized, clean front office.
• Perform other duties as assigned.

Skills

Multi-tasking

Organization

Communication

Team collaboration

Problem solving

Confidentiality

Education

High school diploma or equivalent

Tools

EMR systems

Job description

AEG seeks a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will support coordination across the care team to ensure efficient, high-quality experiences for patients.

The role requires proactive communication, ability to manage daily schedules, verify insurance, and maintain accurate EMR data. Join a team focused on service excellence in Lancaster, OH.