Patient Care Coordinator: Front Desk & Care Coordination

AEG Vision; Columbia (SC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking a Patient Care Coordinator in Columbia, SC to manage front desk operations, patient flow, and schedule optimization. You will coordinate across the care team to ensure a seamless patient experience—from greeting patients to handling reminders and insurance verification.

The role emphasizes clear communication, proactive scheduling, and maintaining accurate EMR data. Join our team to support efficient visits and high-quality patient care.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR/practice management systems.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a patient-centered approach.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Maintains patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; serve as primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage email or digital communications.
• Schedule patient appointments and support provider schedule optimization.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and demographics; enter data in EMR.
• Explain insurance coverage, benefits, and patient financial responsibility.
• Prepare patient charts and docs before visits to support flow.
• Enter charges and payments into EMR; allocate balances.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules; adjust as needed.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support recall and reactivation outreach for retention.
• Assist in maintaining a clean front office.
• Perform other duties as assigned.

Skills

Organizational skills

Communication skills

Interpersonal skills

Problem solving

Basic computer literacy

Education

High school diploma or equivalent

Tools

EMR / Practice Management Systems

Job description

AEG Vision is seeking a Patient Care Coordinator in Columbia, SC to manage front desk operations, patient flow, and schedule optimization. You will coordinate across the care team to ensure a seamless patient experience—from greeting patients to handling reminders and insurance verification.

The role emphasizes clear communication, proactive scheduling, and maintaining accurate EMR data. Join our team to support efficient visits and high-quality patient care.