Patient Care Coordinator: Front Desk & Care Team Orchestrator

Fridley Optical; Fridley (MN); Vor Ort; USD 29.000 - 37.000; Vollzeit

Benefits dieser Stelle

401(k) with Match

Vision discount

HSA/FSA

PTO

Paid Holidays

Zusammenfassung

AEG Vision is hiring a Patient Care Coordinator to manage front desk workflow, patient scheduling, insurance verification, and EMR data entry. You will coordinate with clinicians to ensure smooth patient flow and high-quality experiences.

This on-site, full-time role emphasizes patient-centered service and collaboration across teams. The position requires a high school diploma, strong organizational and communication skills, and the ability to work in a fast-paced environment.

Qualifikationen

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.

Aufgaben

• Greet patients, customers, and vendors in a friendly, professional manner and be the primary point of contact for patient interactions.
• Answer calls, respond to inquiries, and manage email communications promptly and professionally.
• Schedule patient appointments and support provider schedule optimization, including cancellations and same-day fill opportunities.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter and maintain information in EMR.
• Explain insurance plans, coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits.
• Record charges, co-pays, and payments in EMR; allocate balances and assist with claim submission.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and provider schedules and adjust to prevent bottlenecks.
• Communicate wait times and next steps to patients to maintain a positive experience.
• Coordinate with clinical and optical teams for smooth transitions during visits.
• Support retention through recall and reactivation outreach for annual and medically necessary appointments.
• Maintain an organized, clean, and patient-ready front office environment.
• Perform other duties as assigned by Practice Manager, Assistant Practice Manager and/or Optometrist.

Kenntnisse

Patient care

Communication skills

Organizational skills

Team collaboration

EMR experience

Ausbildung

High school diploma or equivalent

Tools

EMR software

Jobbeschreibung

AEG Vision is hiring a Patient Care Coordinator to manage front desk workflow, patient scheduling, insurance verification, and EMR data entry. You will coordinate with clinicians to ensure smooth patient flow and high-quality experiences.

This on-site, full-time role emphasizes patient-centered service and collaboration across teams. The position requires a high school diploma, strong organizational and communication skills, and the ability to work in a fast-paced environment.