Patient Care Coordinator/Front Desk

NURA, PLLC; Thompson Heights (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Nura Pain Clinic is seeking a Patient Care Coordinator to support patient registration, verify insurance, schedule appointments, collect payments, and maintain records at our Coon Rapids location. The role emphasizes patient service, confidentiality, and teamwork to ensure a positive visit for patients and visitors.

The ideal candidate will have EMR experience (NextGen), strong organizational and communication skills, and the ability to multitask in a fast-paced clinic environment.

Qualifications

• Experience with EMR (Nextgen) preferred.
• Previous related experience required.
• Strong organizational, judgment, communication and analytical skills.
• Ability to multi-task and perform multiple priorities under pressure.
• Cooperative and professional behavior toward patients, peers, providers, management and visitors.
• Ability to promote favorable facility image with patients, providers, insurance companies and general public.
• Ability to contribute in a team environment and/or independently, to provide excellent customer service.
• Evidence of leadership qualities. Frequently contributing to the improvement of the department and participate in committee participation, task force, etc.

Responsibilities

• Greet patients, schedule appointments, and maintain records.
• Verify insurance and maintain patient accounts at each visit.
• Collect co-pays and issue receipts; manage cash and payments.
• Answer questions and provide information about clinic procedures.
• Assist distressed patients and coordinate transportation as needed.
• Maintain waiting area and ensure identification for vendors/visitors.
• Scans paper records to the correct chart in the EHR and supports office operations.

Skills

Organizational skills

Communication skills

Analytical skills

Ability to multitask

Professional demeanor

Leadership qualities

Teamwork

Customer service

Tools

NextGen EMR

Microsoft Office

Job description

Description

Nura Pain Clinic has an excellent opportunity for a Patient Care Coordinator to work M-TH 6am-4:30pm at our Coon Rapids location. This position is responsible for verification of information during patient registration process, direct incoming phone communication to appropriate location and person within the organization, and for the scheduling of future patient appointments. This position is responsible for displaying a positive company image while providing excellent customer service to ensure a desirable visit for patients and visitors.

Essential Functions:

• Serves patients by greeting and helping, scheduling appointments, and maintaining records.
• Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Verify insurance and maintains patient accounts by obtaining, recording, and updating personal and financial information at each visit.
• Provide information concerning outstanding patient balances and collect outstanding funds.
• Collect co-pays and create patient receipts.
• Demonstrate general knowledge of clinic procedures and answers general questions related to them.
• Apply appropriate customer service skills and proactive communication when dealing with patients. Speaks clearly and in a mature, professional manner.
• Helps patients' in distress by responding to emergencies.
• Maintain the patient waiting area.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Demonstrate Nura values with every encounter: Patient Centered, nurturing, teamwork, integrity, and innovation. Provides clear explanations of appropriate patient-related policies and always maintains safety and dignity of patient.
• Keeps patient appointments on schedule by notifying provider/support staff of patients' arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Assist ill or distraught patients as necessary. Telephone taxis or family members, where necessary, for transportation.
• Ensure all vendors/visitors sign-in and wear appropriate identification.
• Responsible for incoming cash, checks and credit card receipts until balanced and deposited by manager/designee.
• When needed, open and sort all office mail; delivers outgoing mail to post office at end of day.
• Scanning paper records received to appropriate patient's chart in EHR.
• Contributes to team effort by accomplishing related results as needed.
• Performs other duties as assigned to support the mission, values, and strategies of Nura.

Knowledge, Experience & Qualifications:

• Experience with EMR (Nextgen) preferred.
• Previous related experience required.
• Strong organizational, judgment, communication and analytical skills.
• Ability to multi-task and perform multiple priorities under pressure.
• Cooperative and professional behavior toward patients, peers, providers, management and visitors.
• Ability to promote favorable facility image with patients, providers, insurance companies and general public.
• Ability to contribute in a team environment and/or independently, to provide excellent customer service.
• Evidence of leadership qualities. Frequently contributing to the improvement of the department and participate in committee participation, task force, etc.
• Working knowledge of Microsoft Office.