Patient Care Coordinator - ER

BluePearl Pet Hospital; Olympia (WA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Trupanion pet insurance

Annual continuing education allowance

BluePearl University access

Healthy work-life benefits (health/dac

401k and retirement planning

Flexible work schedules

Paid time off & floating holidays

Job summary

BluePearl Pet Hospital in Olympia, WA, is seeking an experienced Patient Care Coordinator for our state-of-the-art emergency and specialty hospital. The role involves coordinating client/patient flow, triaging calls, and following up on ER visits across both locations.

Evening, weekend, and holiday shifts may be required. You will act as a liaison between the front and back of the hospital, ensuring clear communication among CSR staff and clinical teams, with a focus on timely, compassionate

Qualifications

• Experience coordinating front desk and clinical staff in a veterinary/hospital setting.

Responsibilities

• Act as liaison between the front and back of the hospital to manage client/patient flow.
• Triage medical phone calls and coordinate client/doctor communication.
• Perform ER visit follow-up calls for both locations.
• Assist with waiting room and exam room updates to minimize wait times.
• Manage discharge appointments and coordinate with the technical team.

Skills

Customer service

Team player

Front desk coordination

Job description

BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator to join our state-of-the-art emergency and specialty hospital in Olympia, Washington!

Pay:

$24 - $34 / hour

Shift Differentials (based On a 4-hour Minimum)

• Monday-Friday 8pm-6am: $4.50
• Saturday-Sunday 8am-6pm: $4.50
• Saturday-Sunday 6pm-8am: $8.00

If you are a Veterinary Medicine professional...

• Are you committed and passionate about enriching lives through remarkable care for pets?
• Do you thrive in a fast-paced, dynamic, and rewarding work environment?
• Are you a team player who enjoys working together on a team to provide quality care for pets?

As a Patient Care Coordinator, you will act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, coordinating client/doctor communication, and performing ER visit follow-up calls for both locations. Evening, weekend, and holiday work across both locations may be required as part of the normal workweek.

As The Patient Care Coordinator, You Will

• Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
• Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
• Coordinate patient flow between multiple specialties
• Manage Cornerstone hospital census
• Facilitate discharge appointments for all services
• Perform patient discharges in coordination with the technical team
• Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
• Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
• Receive and address patient care telephone calls from the general public
• Call previous day's ER clients for follow-up feedback for both locations

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:
• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

BluePearlis committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug-Free Workplace.