Patient Care Coordinator - Elevate Smiles & Experience

Affordable Care, LLC; Chester (VA); On-site; USD 22,000 - 32,000; Full time

Job summary

Affordable Dentures & Implants in Virginia seeks a friendly Dental Front Office Coordinator or Receptionist to be the first contact for patients. You will manage check-in, scheduling, insurance verification, and treatment plan reviews while supporting the dental team.

The ideal candidate has a high school diploma, prior dental office experience, knowledge of dental software (Dentrix preferred), strong customer service and multitasking abilities, and bilingual skills are welcome.

Qualifications

• High school diploma or equivalent.
• Experience in a dental office or healthcare setting is preferred.
• Knowledge of dental insurance verification and patient billing is a plus.
• Familiarity with dental practice management software (Dentrix preferred).
• Strong customer service, communication, and multitasking skills.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Welcome patients with a warm, professional first impression.
• Manage check-in/check-out, scheduling, confirmations, and recalls.
• Verify dental insurance benefits, eligibility, and pre-authorizations when applicable.
• Prepare and review dental treatment plans with patients.
• Explain treatment options and estimated patient financial responsibility.
• Collect co-pays and payments, and maintain accurate records.
• Maintain accounts receivable and assist with billing and collections.
• Answer multi-line phones and respond to questions about appointments and payments.
• Maintain electronic dental records and HIPAA-compliant documentation.
• Coordinate communication between patients, dentists, and staff.

Skills

Customer service

Communication

Multitasking

Organizational skills

Bilingual

Education

High school diploma

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Affordable Dentures & Implants in Virginia seeks a friendly Dental Front Office Coordinator or Receptionist to be the first contact for patients. You will manage check-in, scheduling, insurance verification, and treatment plan reviews while supporting the dental team.

The ideal candidate has a high school diploma, prior dental office experience, knowledge of dental software (Dentrix preferred), strong customer service and multitasking abilities, and bilingual skills are welcome.