Patient Care Coordinator - Transform Smiles in Fast-Paced Dental Office

Affordable Care, LLC; San Diego (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Affordable Dentures & Implants is seeking an experienced Dental Front Office Coordinator, Receptionist, Treatment Coordinator, or Patient Care Coordinator to be the first contact for patients. You will support dentists, dental assistants, and lab staff to deliver life-changing tooth replacement care in a fast-paced dental practice.

Join a team dedicated to transforming patients’ smiles and confidence, with opportunities for growth, development, and a focus on exceptional patient experiences.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in a dental office, oral surgery, prosthodontic, periodontic, orthodontic, or other healthcare practice preferred.
• Experience in treatment coordination, patient scheduling, or patient services.
• Knowledge of dental insurance verification, benefit breakdowns, claims, and predeterminations.
• Experience discussing treatment estimates, patient financing, and payment arrangements.
• Familiarity with dental practice management software (Dentrix preferred, Eaglesoft, Open Dental, Curve Dental, or similar).
• Strong customer service, communication, and problem-solving skills; multitasking in a fast-paced dental office.

Responsibilities

• Welcome patients with a warm, professional first impression.
• Manage check-in/check-out, appointment scheduling, confirmations, and recalls.
• Verify dental insurance benefits, eligibility, and pre-authorizations.
• Prepare and review dental treatment plans with patients.
• Explain treatment recommendations, estimated patient financial responsibility, and financing options.
• Collect co-pays, payments, and outstanding balances while maintaining accurate financial records.
• Maintain accounts receivable and assist with patient billing and collections.
• Answer multi-line phones and respond to patient questions regarding appointments, treatment, insurance, and payments.
• Maintain accurate electronic dental records (EHR/EMR), patient charts, consent forms, and HIPAA-compliant documentation.
• Coordinate communication between patients, dentists, dental assistants, and laboratory staff.
• Support daily office operations to ensure an efficient patient flow.

Skills

Customer service

Communication

Problem-solving

Multitasking

Detail-oriented

Organized

Bilingual

Education

High school diploma or equivalent

Tools

Dentrix

Eaglesoft

Open Dental

Curve Dental

Job description

Affordable Dentures & Implants is seeking an experienced Dental Front Office Coordinator, Receptionist, Treatment Coordinator, or Patient Care Coordinator to be the first contact for patients. You will support dentists, dental assistants, and lab staff to deliver life-changing tooth replacement care in a fast-paced dental practice.

Join a team dedicated to transforming patients’ smiles and confidence, with opportunities for growth, development, and a focus on exceptional patient experiences.