Dental Front Desk & Patient Care Coordinator

Affordable Care, LLC; Katy (TX); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Training provided

Group medical and dental insurance

Vision insurance

Life insurance

Flexible spending account

401(k)

9 paid holidays off

10 days of vacation

5 additional PTO days

Ancillary benefits: hospital indemnity

Résumé du poste

Affordable Dentures & Implants is seeking a friendly, organized front office coordinator to be the first contact for patients and to support dentists, assistants, and the on-site lab team. You will help manage appointments, verify insurance, review treatment plans, discuss financing, and handle payments with professionalism.

The role emphasizes patient experience, accuracy in records, and collaboration with multiple dental staff to ensure smooth daily operations and a positive patient journey.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a dental office, oral surgery, prosthodontic, periodontic, orthodontic, or other healthcare practice preferred.
• Knowledge of dental insurance verification, benefit breakdowns, claims, and predeterminations.
• Experience discussing treatment estimates, patient financing, and payment arrangements.
• Familiarity with dental practice management software (Dentrix preferred), Eaglesoft, Open Dental, Curve Dental, or similar.
• Experience maintaining patient records and scheduling within a dental practice.
• Strong customer service, communication, and problem-solving skills.
• Ability to multitask in a fast-paced dental office while maintaining accuracy and professionalism.
• Bilingual candidates are encouraged to apply.

Responsabilités

• Welcome patients and provide a warm, professional first impression.
• Manage patient check-in, check-out, appointment scheduling, confirmations, and recalls.
• Verify dental insurance benefits, eligibility, and pre-authorizations when applicable.
• Prepare and review dental treatment plans with patients.
• Explain treatment recommendations, estimated patient financial responsibility, and financing options.
• Collect co-pays, payments, and outstanding balances while maintaining accurate financial records.
• Maintain accounts receivable (A/R) and assist with patient billing and collections.
• Answer multi-line phones and respond to patient questions regarding appointments, treatment, insurance, and payments.
• Maintain accurate electronic dental records (EHR/EMR), patient charts, consent forms, and HIPAA-compliant documentation.
• Coordinate communication between patients, dentists, dental assistants, and laboratory staff.
• Support daily office operations to ensure an efficient patient flow.

Connaissances

Customer service

Communication

Multitasking

Dental office experience

Insurance verification

Scheduling

Dentrix

Formation

High school diploma

Outils

Dentrix

Eaglesoft

Open Dental

Curve Dental

Description du poste

Affordable Dentures & Implants is seeking a friendly, organized front office coordinator to be the first contact for patients and to support dentists, assistants, and the on-site lab team. You will help manage appointments, verify insurance, review treatment plans, discuss financing, and handle payments with professionalism.

The role emphasizes patient experience, accuracy in records, and collaboration with multiple dental staff to ensure smooth daily operations and a positive patient journey.