Patient Experience & Operations Coordinator

Madison Medical and Sports Rehabilitation Center; Madison (NJ); On-site; USD 37,195 - 41,328; Full time

Benefits offered by this job

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Professional development and tuition reimbursement

Referral program

Free parking

Performance-based advancement opportunities

Job summary

A medical facility in Madison, NJ seeks a Patient Care Coordinator to manage the patient journey from initial contact through ongoing care. The role demands at least 5 years of patient-facing experience, with strong knowledge of insurance models and proficiency in EMR systems. Responsibilities include coordinating patient scheduling, guiding onboarding, and maintaining documentation. The position offers a competitive pay rate of $27.00 to $30.00 per hour, alongside a comprehensive benefits package.

Qualifications

• 5+ years of experience in patient‑facing roles.
• Strong knowledge of insurance models.
• Experience coordinating multidisciplinary care.

Responsibilities

• Manage scheduling across providers with clinical awareness.
• Guide patients through onboarding and care plans.
• Coordinate referrals and maintain accurate documentation.

Skills

Strong organizational skills

Communication skills

Knowledge of insurance

Experience with EMR systems

Tools

CureMD

Microsoft Outlook

Microsoft Teams

RingCentral

Job description

A medical facility in Madison, NJ seeks a Patient Care Coordinator to manage the patient journey from initial contact through ongoing care. The role demands at least 5 years of patient-facing experience, with strong knowledge of insurance models and proficiency in EMR systems. Responsibilities include coordinating patient scheduling, guiding onboarding, and maintaining documentation. The position offers a competitive pay rate of $27.00 to $30.00 per hour, alongside a comprehensive benefits package.