Patient Care Coordinator - Clinic Ops & Scheduling

Benchmark Physical Therapy and Wellness Center, LLC; Fairhope (AL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Charity Day

Health benefits

401K + match

Job summary

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join our Fairhope clinic. This entry-level office role supports daily operations, delivers friendly customer service, and helps convert referrals into evaluations while ensuring accurate scheduling and insurance verification.

The PCC-I works with the Clinic Director to maintain an efficient front office, greet patients, manage deposits, and handle non-clinical tasks.

Qualifications

• High School Diploma or equivalent.
• Communication skills – must be able to relate well to Business Office and Field leadership.
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision.
• As a member of a team, must possess efficient time management and presentation skills.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Customer Service.
• Create an inviting clinic atmosphere.
• Make all welcome calls; monitor arrival rate through a great customer experience.
• Manage schedule efficiently.
• Manage document routing.
• Manage personal overtime.
• Manage non-clinical documentation.
• Manage deposits.
• Monitor clinic inventory.
• Attend required training and quarterly compliance training.

Skills

Communication skills

Multitask

Time management

Presentation skills

Education

High School Diploma or equivalent

Job description

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join our Fairhope clinic. This entry-level office role supports daily operations, delivers friendly customer service, and helps convert referrals into evaluations while ensuring accurate scheduling and insurance verification.

The PCC-I works with the Clinic Director to maintain an efficient front office, greet patients, manage deposits, and handle non-clinical tasks.